Iona >Beauty > Mermaid Salon
11637 Kelly Rd, Fort Myers, FL | Directions 3390826.508369 -81.946213
Jessica L.... please stop blowing up all the review sights over you own impatience.. the salon tried to work with you ( you know that) but you didnt care you just wanted it done NOW . well we have over 500 people who bought the same groupon as you and its first come first serve. sorry you feel that way.
i never even made it through the doors. i recently purchased a groupon for 3 mani & pedis which i thought was an awesome deal. i called the mermaid salon to make an appointment and the woman i spoke to took down my name and phone number and gave me an appointment for a thursday at 12 noon but she stated she would have to call me back because the computers were down.. this was at about 10am.. at 3:30 i still had not received a call back so i figured i would call again. the woman who answered the phone spoke to me like she was raised in a barn, a real animal. poor customer service would be a compliment for her. she had no knowledge of who i was and said nothing was written down.. stated she did not know who i spoke with in the morning and was annoyed when i told her the girl didn't ask me for my last name i just gave her my first name and phone number. she then stated she did not have any available appointments for that week and could not give me an appointment until the end of the following week because they were all booked. i live right around the corner from this salon and i pass it 4 times a day to and from work and the parking lot is always empty as if they have no business at all and for a place to give such a great deal on groupon i would assume they were trying to advertise because of lack of business. this animal actually laughed on the phone after i asked her if i could speak with the manager as if i was a joke and then stated she was the manager. i would love to meet the owner of this establishment. if the employees lack in the customer service skills department then i can only imagine what the owner is like. i will be reporting this place to the better business bureau. this salon should be shut down. i now know why the parking lot is ALWAYS empty. i called groupon right away and got a refund!!!
The girls at Mermaid Salon are amazing. They are all nice and friendly. I was greeted by everyone when I walked in. Kathy did a great job on my hair and she did it exactly how I wanted it to be done. I will definitely be coming back on a regular basis. I highly recommend. Not to mention the salon itself is cute and warm. I love the beach theme and I love mermaids! :D
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