I was new to green hills when a friend told me about Trace , I went in to inquire about laser treatments and was greeted by a very loud surprising child who waited with me until I was able to speak to the proprietor. Once in, I was given a very short, abbreviated overview of the process and felt as though I was supposed to know all about laser when I came in the door. My next appointment was rescheduled and then rescheduled again. Once I had the treatment I felt like I was no longer needed and quite frankly , it seemed as though my presence was a burden and my questions were not relevant nor were they addressed in a professional manner. In short , I would equate this experience to a long wait at the DMV only to get called up and find out I waited all that time at the wrong location and to leave because I am not needed there. It's a shame but I won't be back .
Good Service but.......... I have to admit that the results received are very good from this place, although the owner can be a little crabby or dismissive sometimes. You just don't know how to take her, although I don't think it is personal. Also, be prepared to receive a phone call that your pre-scheduled appointment has to be re-scheduled. This has happened to me two of the three times I have visited. While this was not inconvenient to me, it may be to some.
I can not believe she is the owner and acts the way she does. I have never been treated so badly in a business. I went in for laser hair removal that I bought with a Groupon...when I went in to the room, the woman came in and didn't even say hello. She just said "what are we doing today?" and didn't even look at me...like I was a burden. I told her I wanted my bikini line lasered. She stopped half way through my bikini line and said "ok, you are done". WHAT???? She hadn't even gone past the front part of my bikini line. It is not like I had an abnormal amount of hair. Then, I found out she is the owner! I couldn't believe it. She had such a grumpy attitude and I couldn't believe she could run a business like that. The thing is, if she had been nice, I would have come back many times, paying full price but I will NEVER go back there again. She seems like she is super nice to some people and just ugly to others. Little does she know how connected I am in this town. She will learn quickly..