707 Monroe St, Nashville, TN | Directions 3720836.175219 -86.791995
Dec. 26, 2012
Dont GO!! Unethical Establishment!!
I made reservations to take my neices for 1 p.m. We were sat right away, but waited 20 minutes for even tea! The food is mediocure and not worth the price, not to mention the extremely slow service. I finally had to go find our server and ask for the check. I recieved a hand written total of $75. When I got the printed receipt to sign, it read, "pre-tip amount: $98." I asked our server how the amount jumped to $98 and she showed me that for group larger than 3, a gratuity is added, but that I could cross that off and add my own gratuity, which I did. Our server added a 30% tip to our bill!!!!!!!!!!!!!!!!
I looked at the menu and it had a statement about groups larger than 6, which is hysterical considering you serve yourself for part of the tea.
If I had not asked questions or been more timid/unaware, I couldve easily added another gratuity on top of the $23/30% which has already been added for me!
Terrible Staff and Service – I have been to Savannah Tea House multiple times and every time I swear I will not go back again. Although it is one of the only tea rooms in Nashville and it does has a cute atmosphere the staff and manager are terrible. Every time I go in they are extremely rude and slow.
I went with my grandmother and all of the women in our family and after 2 1/2 hours of terrible service and sub-par food, my grandmother paid for us and left a 10% tip. The owner came back to our table, and in front of everyone demanded a larger tip. It was awful.
Another time I was scheduled to go with a group of girlfriends, and one of them came down with the flu the day before we were to have tea. I called to tell them that we would have one less person and they said it didn't matter, beacuse they had already charged by credit card for the full amount and they would not refund it. So i had to pay an extra $20 for someone who did not even get to come.
The atmosphere is not worth giving business to people who seem so annoyed to have customers.
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