State Hwy No 33, Hamilton, NJ | Directions 0869040.224790 -74.653114
Steve L is the best, so thorough and friendly. That is why I keep coming back,plus I brought my daughter in two weeks latter and she bought a 1012 Ford Escape and easy.
Given that I purchased the car on Labor Day Weekend when the dealship was very busy, I have no complaints. The waiting time was to be expected during such a busy time. I am completely satisfied.
I wrote earlier about the on-going challenge I was having with the service department of Haldeman Subaru. Here's how the story ended: I got a call from Randy; he listented to my tale of repeated frustration, took repsonsibility for the problems -- no excuses, no justifications, and he pledged to follow through. The story has a happy ending. Within 24 hours of talking to Randy, I had a new tail light, my car was washed and clean (something that couldn't be done with a broken tail light), it was completed ahead of schedule so I was able to pick it up early. I have to give credit where credit is due -- Haldeman Subaru's service department earned my respect by acknowledging the problem and rectifying it, making good on the promise to fix the car in a timely manner and going above and beyond by cleaning it, too. Thanks, Haldeman!
Bought used 1998 Ford F150 (lemon) from "a Friend" at what I thought was a good price so many problems finally brought it to this dealer and the mechanic diagnosed and solved all the problems and now it is lemonade. My son who served four years in the US Navy now has a safe vehicle and thanks to the mechanic Brian he will be able to use the four wheel drive this winter. It pays to go to the best! Thank you for your great service and to Pete who was so patient with all my concerns. You have a customer for life!
The service writer, service manager and general manager are all very much customer centric and go out of their way to provide the highest level of service I have ever experienced with a dealer. They always have the car ready when promised and provide a loaner when I request one.
Had an oil change and tire rotation done on my F-150 yesterday. Jamie Hart in the service department was amazing to work with. She kept me informed as repairs were made and kept up an accurate time line as to when I would be ready to leave. I always deal with Jamie when I go there and she never lets me down. Thank you Jamie for caring about your customers and taking pride in your job.
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