I was given a gift for certificate over 9 months ago and was hesitant to use because I had given a gift to my mother in law a couple of years ago and she was made to feel as if she was not of adequate status, while having an overpriced pedicure. I decided to just buy product and not use any of there services....not so easy when not one single item is priced. I had to carry the items up to the front counter and be told one by one how much each was. The cashier (who commented that all the spas in New York don't have prices on there items either...and that they were the only salon in town that came close to this high status) was snobby and rude. Who knew spending a gift certificate could make you feel so horrible. The WORST SERVICE I have ever encountered. If you want to feel terrible about yourself, this place is where its at!!!