I stopped into your dealership because the right front wheel of my 2003 Toyota 4-Runner was making horrific grinding noises whenever I made a tight right turn. your service department was closed, yet even so, your service manager (unfortunately I do not remember his name) volunteered to evaluate the problem. It took him less than a minute to realize that the side panel from the skid plate beneath the engine had been pulled down from its normal position to a horizontal one. When I made a tight turn, this wing cut into the tire causing the shuddering and noises I heard. Had I cut through he tire the result would have been disastrous. He also determined that this and the oil still leaking from the skid plate was a result of the oil change at Mr. Lube in Canada a day earlier. The only way that plate could of ended in a horizontal plane was by pushing it down from above or pulling it down from below, probably in attempt to drain the oil and the water his manager was spraying from above to lean the mess. It cold not have happened because I drove over some obstacles. Your courteous and competent service manager fixed the problem in record time and generously did not bill me. I wish you to know i am extremely grateful for his immediate help and concern. Please thank him again for me.
Trevor was very helpful and friendly
Staff was very courteous and friendly, have always had a great service visit with CITY MOTOR!
Excellent service, clean restrooms, complimentary drinks - what else could one ask for.
Excellent job! Will always continue to use your service.
Once again Trevor Taylor was excellent. I hope that he has gotten the type of appreciation for excellent customer service that he puts out every day. I have never caught him on a bad day...ie...tired..cranky...short. Never got the felling that I was a bother to him. He is a good boy and a good employee
Service reps are fantastic, Bryan explained everything and makes your visit a pleasure
I like dealing with people who value me as a customer. I have always been treated very well at City, and they are always willing to go the extra mile to help with any questions or concerns after the sale.
Trevor Taylor is such a nice, caring and thoughtful employee. He always is there to open the door for me and let me in and asks me what can he do for me? I ahve had a reoccuring problem and he has been patient and kind and has made every effort to right the wrong. This last time the "team" found the problem...I was so happy and so was Trevor!!!! Nice job Trevor and I hope that you get some recognition for your work with me!!! You deserve employee of the year as far as I'm concerned. ..Thanks again Trevor....Good Job!!!:)
Was not expecting the vehicle to be done in the afternoon and was surprised that it was completed by the mid morning. Brian Davids, service rep greeted me before I got out of the vehicle. thumbs up to City Motor
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