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McLean Company Rentals
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McLean Company Rentals
477 S Palm Canyon Dr, Palm Springs, CA | Map it
(760) 322-2500 | View Website
477 S Palm Canyon Dr, Palm Springs, CA | Map it
(760) 322-2500 | View Website
McLean Made It Right.
In response to Mr. McLean's response to my letter, my letter was not retroactive nor was it intended to hurt his business. This forum is designed to voice good and bad experiences with any firm. My
experience was, unfortunately poor. However, once I finally had Mr. McLean's attention, and was able to bypass those who did not wish for me to speak to him, he DID correct the error. While I was told by his associate that it was a payment error and I would have to a month for funds, it turns out, per Mr. McLean that it was an error whereas the rental client was undercharged. To Mr. McLeans' credit, he paid the difference out of his own pocket, the right thing to do as it was his firm's error. I'm now happy.
Lastly, I voiced my opinion on a few of these sites out of frustration prior to the situation being corrected, not AFTER the fact, as he stated. Not in retaliation, as he stated, but because I had not been made whole, and until McLean became personally involved, looked like I may not.…
RE: A Reply to Don Ferreira's Message dated 5/18/2011.
The dispute never involved a trust account issue, rather it was a commission error that when reported, was corrected and the owner was credited back in full. We've been in business in Palm Springs
for 27 years, representing hundreds of homeowners and accommodating thousands of guests. I wish I could say that we never make mistakes, but sometimes we do. However we act immediately to correct any oversight, as we did in this case. There has been communication between us and the complainant Reaching a final resolution and agreement for both us to move on.
The six front door keys, three gate passes, and two garage clickers were returned to the owner's wife on May 18th in our office. Mr. Ferreira meticulously noted in his contract with our company, exactly how many keys, passes and clickers he handed over to us at the time we received the property. Nowhere in his contract is there any mention of our being given a pool key. This is an extremely thorough owner who we doubt would make such an error of omission in a binding contract that he himself filled out.
In spite of having totally resolved this situation, with assurances that we were dissolving our business relationship in good faith, we…
Staff is Good. Anthony & Cleo are helpful in the office. Didn't deal with anyone else.
WORST SERVICE AND STAFF EVER!.
LETTER SENT TO OWNER MICHAEL MCLEAN SAYS IT ALL:
Broker Trust Fund Mismanagement
I just spoke with the person who claims to cut the checks and manage your trust fund, and his rude and indifferent attitude and your firms error in the check I received today in the amount of $312.50, $455 gross for FIVE NIGHTS STAY DURING EASTER WEEK at CCC 272 is the reason that I am writing you, and, if this matter is not resolved forthwith, the DRE Broker Trust fund Division to ask for their assistance.
When I pointed out the error to your clerk, he blamed a person named KARL who was not available to speak to until tomorrow, Thursday. The clerk stated that all that was collected from the tenant was $455, and, even if the situation could be remedied, you ONLY cut checks at the end of each month, meaning that I must wait another 30 days for my money.
As a real estate broker since 1992, I have a fairly good understanding of how trust funds should be managed. Money in, money out to the client. If you made an error in accounting, you cannot hold and use the funds for thirty additional days, you, by law, must fix the error and pay me, the client for whom you hold the money in trust. Period.
More, if you did not collect enough rent, you need to collect or otherwise make good from the tenant, or pay the difference yourself. Understand that I never authorized this unit to rented at $91 per day. We have an agreement as to the rate and terms under which this unit would be rented. I would have had family stay there rahter than collect $312.50 for the five days of Easter weekend.
I am absolutely furious by the attitude of your clerk who blew me off and said that once this matter is corrected, he would mail me a check at month's end because, "that's how it's been done for 26 years here". If you cannot cut a check other than at the end of the month when clearly an error has been made, you are not handling trust monies correctly.
In summary, I expect a call or email from you today, or my letter the DRE goes out Thursday. Your clerk told me that HE would call me back Thursday, but, with his attitude, I do not wish to speak to him after he hung up on me. More, your clerk stated that you are seldom there and do not speak to clients. Again, if you are this hands off perhaps you are not checking the trust account regularly as required by law. I urge you to help me and get me my money, or I will get you the help that you seem to need from the DRE.
Lastly, you folks lost my pool key, or never got it back from the folks who rented in March. Please replace it.
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Kindest Regards,
DON FERREIRA…
