Belmont >> Best Lock Service
16 Horne Rd, Belmont, MA | Directions 0247842.379960 -71.175870
Great Locksmith – Your locksmith that was sent to my house to get my locks changed did a great job, The service that was given to us was great! Thank you, keep up the great job.
STAY AWAY FROM THIS PLACE! – Do not use this company. Stay, away, very, very far away. if I could give a negative star I would. This is my first review on citysearch, but don't discount it. you can't make this stuff up. Typically I don't bother to review people, I just complain directly with customer service, but doesn't seem to work with this case. I don't think they know the meaning of the word.
First of all, this is some type of "network". You call a number and they seem to do marketing/sales for local locksmiths. When they answer the phone, they often just say,"Hello" with no identification of the company, or simply "locksmith". They take your information and then pass you on to a technician.
I called them yesterday at 10am to look at my car. They had a technician call me back within a few minutes, which was great. The technician said he would arrive in about an hour.
Two hours later, no technician, no call. I called him back, and he said he'd arrive within an hour. He didn't arrive for another three hours (3pm)
He was nice enough when he arrived. He spent some time looking at my car, and then said he needed to get a part. He invoice me for the diagnosis (30 bucks) and then said he'd be back. he left my car opened up, things were not put back.
at 5:40pm, he was nowhere to be seen. I called again and got some type of supervisor. The supervisor said that the technician got called to an emergency job and would come by after. I indicated it was getting a bit late, and he said , "we work 24/7" we will be there later, or in the morning.
10am today, no call, no technician. I called the main number again (dispatch), and the woman said she'd get back to me with a status. 40 minutes later, I called again and the woman put me on hold. 10 minutes later, I hung up and called again. The woman said her manager was there and she would have him call me..and hung up without getting my contact info. I called back, and got a guy who sounded very, very, sullen and flat. I asked if I could speak to the manager and he responded, "How can I help you". I asked if he was the manager, "How can I help you". After explaining my situation, he then said he'd get back to me in 5 minutes. that was 40 minutes ago.
Good Service – I received good service from this lock service. The locksmith was really smart and did an excellent job.
Thanks for opening my door – I was locked outside of my house for quite a while, then finally my neighbor saw me and suggested I called Best Lock, because the other option we came up with was to break a window, but for sure I did not want to do that.
Quick – Their technician was quick to get to where I was. I waited literally only 15 minutes and they were already pulling up to my car. Thanks for making everything so fast, you guys are awesome.
Very good – I was provided with good service by Best Lock. They were very customer friendly in making sure I was satisfied with the outcome of the installation, which I was because they did a perfect job with the locks.
Thank You – Thank you so much, Best Lock Service, for coming out and helping me. You guys are great locksmith and very professional. Thank you.
new set of keys – A couple weeks ago I let my daughter drive my car, and that one time I let her drive it, she ended up losing me keys. I was furious, but I knew it was an accident. I called this locksmith and they came that same evening and got the key made for me.
Thanks to Best Lock service for removing out old lock on our fence and installing a whole brand new one ! It looks great and my wife loves it !!!
Thank you – You guys are awesome ! Your locksmiths service is one of the best. I would definitely recommend you guys.
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