Peabody >Beauty > HLC Med - Laser and Skin Care
80 Prospect St, Peabody, MA | Directions 0196042.545297 -70.946226
Beware of the "unlimited" 1 year laser hair removal package. I went to HLC with a Groupon for $999 for what they called "unlimited" laser hair removal for 1 year. I read in the question/answer section that I could get up to 13 treatments. I scheduled all appointments through HLC with employees who knew what my package was and somehow they managed to put some of my appointments too close together to qualify for the 13th appointment. Apparently, if ANY of the appointments are less than 28 days apart, the 13th visit is not allowed. No one mentioned this at any time during the 11 months I was treated.
So, after my 12th appointment, the incredibly rude and unprofessional "Manager" at this spa decided that I'd had enough treatments and ended my package before I had the 13 treatments promised on the Groupon site. She changed my paperwork by scribbling out that I had the "unlimited" package and writing in that I actually had 6 treatments each on 2 areas, which I never agreed to.
She cancelled my future appointments before I walked out the door (I was notified immediately via email) and then sent some lame email from corporate over 3 hours later explaining why I wasn't getting any more treatments. I replied and explained why I thought she was wrong and that I should get a partial refund, but they did not respond. No big surprise. Update: They did respond many days later and of course supported their manager's decision. Lousy customer service, if you ask me. The manager should have eaten the 13th appointment because they - not I - screwed up the scheduling.
I immediately complained to Groupon and after a few emails, they refunded me for the pro-rated value of the 13th appointment as I requested. At least they have good customer service and don't allow purchasers to get screwed over by unscrupulous so-called "Managers" who change the rules when they feel like it and don't hold their employees accountable for messing up the scheduling.
I will NEVER EVER return to this place. It's too bad, because the technicians are very nice and did a great job. Oh well...
They also offer discounts if you post a 5 star review for them - pretty lame also
I spent $225 on the Slimming wrap and Body Shaping (RF) which is normally over $700 that states "You can lose inches immediately' and "heating action that immediately tightens skin tissues and structures.' this 100% FALSE. I am thin person that was trying to get rid of that 'pouch' and 'love handles' so I could jump start my workout priior to Cancun. Complete waste of money, and All Sales Final. What does that tell you? Most places would stand behind their product or services, not this place. I tried working with them and they were not helpful, I received their voicemail most times. Buyer Beware!
Body Contouring at HLC Med is SUCH a scam! I got fooled by them and went with my Groupon. It took forever because everyone kept chit-chatting instead of working - obviously they weren't busy. They put me in a heated sleeping bag and put a mask on my face. I never got a head massage and other things that the groupon promised. They didn't even clean of my face before putting on the mask. Sloppy workers - I asked for my $$ back. No wonder they keep trying to sell groupons and living social every couple of weeks... I doubt they have any customers.
You have to try this! – Getting the no needle filler treatments and I am loving them. The office is very clean, quiet, and relaxing. I am noticing quite a difference after just two treatments. The staff explains the treatment in detail so I knew what to expect. The treated area feels tighter and looks plumper, not stiff and unnatural, just better. I highly recommend it.
Reliable and Professional – I have loved all of my experiences over at HLC Med Peabody. I've been going there for about a year now for laser hair removal and I'm excited with my results! I have consistently seen Claudia, absolutely love her and feel so comfortable with her. I never had a reaction to the laser and am confident this girl is a reliable source as a technician. I also had a wonderful facial by Stephanie. She was such a professional and really new her stuff. I was totally relaxed and felt secure that she would take care of my skin. I will definitely be going back for my facial treatments with her! And when it comes to who runs the show, Andele is AMAZING! She really knows how to manage that business and keeps the place spotless. She's willing to work with you to fit your needs and that's why I believe so many people are enthusiastic about this place. They feel helped and respected and as though their concerns really matter!
Professional, clean, and affordable! – I have had 3 treatments so far, 2 for laser hair removal and 1 microdermabrasion treatment. All have been great! Claudia is so nice and makes you feel very comfortable. They're always offering current clients deals on future packages! Clean, professional, and plenty of free parking!
Exceptional Experience! – I've been going to HLC Med in Peabody for about a year and absolutely love it. The office is beautiful and clean and filled with the most friendly and personable staff I've ever had the pleasure of meeting. I was skeptical to get the laser hair removal done because I have light hair and was told that the procedures typically don't work well for people with light hair and light skin. After completing 12 laser hair removal treatments, I am very happy with the results as I have had minimum regrowth. I had the same technician each time, Stephanie and she was amazing! I've heard horror stories from friends that have gone to other Med Spas and have had severe laser burns, different technicians each time, and are still paying a ton of money for the procedures. HLC is professional and consistent and the friendly technicians really put you at ease and make you feel comfortable. I would recommend HLC to EVERYONE! Every procedure I've got there (facials, laser hair removal, and Microdermabrasion ) have all been fantastic! The BEST spa around!
HLC Med Peabody – Stephanie was great to work with. She was kind enough to give me a free treatment when the initial ones were not as effective as we would have hoped. As she said she would rather give a complimentary treatment than damage my skin with too harsh a treatment.
HLC Peabody is terrific ! I'm very happy with the treatments I've been receiving. They are very effective, and I've had only 3 so far. Stephanie is professional and friendly and knows her stuff. This hairy Italian is thrilled.
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