stacy b.

Joined 1 month ago

Was up all night 5/7/13 with excruciating pain coming from my bottom tooth to the point I could've chopped off a leg and not even felt it. Found Amoskeag Urgent Dental online first thing in the morning of 5/8/13 and was enticed by their website which said I could be seen immediately and work could be done the same day if needed, and also if needed payment plans were available. I called and got an appt for noon, receptionist was nice over the phone so I was very positive...until I walked in. This same receptionist who handled my phone called was there to greet me at the door only she didn't greet me all I got was an annoyed sounding "do you have an appointment". Without even acknowledging my pain or why I was even there the next question was about insurance, I didn't have my card but I had my husband text me the ID number which I read off to her. I have a very good plan through Harvard Pilgrim, but to the receptionist she acted as if I had insurance I bought off a cereal box. No respect for patient privacy either she spoke extremely loudly and almost had a juvenile "valley girl" attitude with her voice as she practically announced to the whole waiting room she would need to call and verify my plan, and when she got off the phone CALLED to me from my seat that they were not part of my network and my plan would only cover my bill there if it was accidental, and I could still be seen but it would be out of pocket. Still being in the agony I was in I said I need to at least find out what's going on so she said I can put you down for an xray and examination for $103. I said fine and was seen almost immediately where they discovered my problem was a filling I had about 12 years ago had gotten loose and fallen out and the exposed root had gotten infected. He immediately said that I could either have it pulled for $265 or root canal and crown for $1200. What kind of dentist talks like they are selling you a suit in a department store? I told him well I don't have $1200 to be spending on dental care today so I asked about the payment plans I read about on the website. Come to find out their "payment plan" is a credit card you have to apply for, so I said I guess I could do that although the last thing I wanted was another credit card. They bring the application right in while I'm laying on the dentist chair and it's asking about income so I told them I am a stay at home mom my husband is the income of the family, and all I got was a simple "then I guess you won't qualify for financing" At this point I had yet to be shown any compassion for my pain or given any other option other than pay up or get the hell out. Since I couldn't pay I was sent out the door with a narcotic prescription after I payed my bill of course. Went home and called Harvard Pilgrim and asked some questions about my plan and was asked straight out "do you grind your teeth at night" I was honest and told the guy on the phone that I did very badly and I have to get a new bite guard soon to which his response was "if that was a legitimate dentist that you just went to, when he examined your teeth he would've seen the evidence of you grinding your teeth, which is considered ACCIDENTAL and the cause of your filling falling out. " So the procedure I needed should've been covered but that's ok I have found ways to provide temporary relief until I get to a different office and I will get the care I need there. I also find it strange that as I read all the reviews so many people mentioned the same exact line I was given by both the dental assistant and the actual dentist " we really want to save the tooth with a root canal and crown". I was also given the option of extraction but when I would say yes, I was immediately talked out of it and given this line again. Next time I need to go anywhere in a rush I will take the time to read reviews first, unfortunately I let my pain do the thinking for me.

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Stephanie D.

Joined 4 months ago

Wonderful experience for what should have been an unpleasant one.  Dr. Salem was very down to earth and gentle while giving me a root canal and crown.  I love that they are open Saturdays to accommodate for working families with children. As a person terrified of dental procedures the people of Amoskeag Dental made me feel relaxed and in good care. I will continue to use them for my dental needs.

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MaryAnn A.

Joined 1 year ago

Great experience!. I am in Manchester from Oregon on business. Tonight I experienced a dental emergency and went to a local urgent care not knowing where to turn at 8 p.m. The urgent care receptionist made some calls for me for the specialized dental care they could not provide. I was walking into my hotel lobby when I received a return phone call from Dr. Adam Salem offering to see me immediately. He drove to the hotel and I followed him to his office. He solved my problem and did not charge me at all! He suggested this review which I am very happy to do. There are GOOD people in this world and Dr. Salem is one of them. I am so pleased with my pain relief and now I can enjoy the Memorial Day weekend here in beautiful New England without worrying about my teeth until I return to Oreon in 5 days! Thank you, Dr. Salem. You are the best!

Doesn't Recommend

Makz B.

Joined 1 year ago

Lacking professionalism. Not very professional. When I asked the assistant a question about the procedure I was going to have she couldn't be bothered to get off her cell phone. Just like how I was greated when I came in, everyone was texting on their cell phones and made me wait. I didn't feel very welcome and felt like I was intruding on their routine. Normally I would have walked out but I was in pain, after I saw the doctor and was leaving I noticed the same girls still on their phones. If you go there get ready to sit down, pay the bill, get out. No one is in charge. Is there any personal care anymore?

Doesn't Recommend

toothurty

Joined 2 years ago

Get out your wallet and keep it out!. I went to this dental practive with a tooth ache, left with a root canal and a wallet about $900 lighter...for a front tooth.

The average for a front tooth root canal from my searches online is well under this amount!

You are given no pricing over the phone, lured in by a quick response to be seen. In the end, after $900 spent, my tooth still hurts and I don't want to go back.

I have never seen a dentist office that comes in and grabs your credit card for payment while your in the chair. I like getting paid too but this was just too much.

The dental hygenist was complaining about strept throat and a feeling of glass in her throat ,"for the last two weeks". Was the facility nice, yes. Was the staff cordial, yes. Was my dentist decent, yes. I should have known about the pricing when I arrived and the office had nobody in the waiting room!

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mike4c

Joined 2 years ago

Tooth extraction. To Dr Yadani and Staff,

Thank You for seeing me so quickly. Had it not been for you I would have gone to the ER and paid a rediculous amount of money to relieve me of the pain I was in. You made me feel comfortable and I couldn't imagine a tooth extraction going any smoother from the greeting by the receptionist, xray and application of local I was very comfortable. I did not feel rushed and was grateful that you explained everything that was going to happen. I have followed the postop instructions and have only minor discomfort. You and your staff are very courteous and professional and I feel fortunate that I discovered your business!

Sincerely,

Mike Corcoran

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asalemdmd

Joined 4 years ago

Response from the owner Dear Grey. Dear MJF2. thank you for bringing your complaint to my attention. It is by acting on constructive criticism that a small business can improve and truly aim to excel in customer satisfaction. As of monday I will post a message at the front desk for all patients being welcomed that if their encounter is not absolutely first rate to please request Dr Salem so he may correct the situation. I would be happy to hear from you and help make amends . Please call me directly at 603-627-5738. sincerely , Dr Salem

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Doesn't Recommend

MJF2

Joined 2 years ago

Treated Me Like a Jerk. I experienced excruciating dental pain yesterday and went to Amoskeag Urgent Dental Care for for help. In short, I was treated like a jerk. After explaining that I was in pain and needed help, I received little more than a blank stare from their brunette receptionist. She did not acknowledge my pain and asked if I had an appointment. When I explained I had neither an appointment nor insurance, the message quickly became clear- cash paying customers, even those excruciating pain, are an unwelcome nuisance. My painful condition was ignored and I was offered no help and no services whatsoever. I was left to walk out of their office without even the pretense that they tried to help me.

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JayRC

Joined 3 years ago

Quick, affordable and effective.. Last Tuesday I awoke with severe pain and inflamation on the left side of my mouth. Needing to work all day, I suffered through the next twenty four hours planning to find a dentist to address the issue the next morning. A coworker suggested Amoskeag Urgent Dental Care to me. I called the next morning and they set up an appointment for me just a few hours later on the same day. When I arrived I was seen immediately, Dr. Foud Yadani and his helpful assistants could tell I had an abscess before even looking in my mouth due to the swelling. In less than 30 minutes I was diagnosed, given a prescription for antibiotics and presented with several options as to how to remedy the situation. Though I didn't have time to have the tooth pulled that day, they were prepared to do so the same day that I had called for the first time. I was amazed, and even more delighted at how affordable my appointment had been without dental insurance. I highly recommend Dr. Yadani to anyone in need of immediate dental attention, especially if time, comfort and/or money are an issue.

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Nevander

Joined 3 years ago

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