Indigo Stone & Tile, LLC

01/17/12

Good Story, poor results and service

by raugaj at Citysearch

I have used Indigo a few times and, until my last experience with them, was reasonably satisfied. However, my last experience with Indigo has been frustrating and disheartening. I liked working with Kristine (one of the company owners) and so I decided to hire Indigo to tile my kitchen floor. The price was high, but I was more concerned about quality than price and I felt certain that they would do a good job or stand behind their work. I guess that I was wrong. They were installing Saltillo tile which is irregular and some imperfection was expected. However, there are areas of the floor where the tile is cocked up so high on the corners that people stumble and stub toes regularly. I had Kristine and Russ come look at the product and they eventually agreed that it was too poorly done to salvage. This was about a year ago. Since then, I have been told several times that they would replace the floor, but have been unable to get their deeds to match their words. I have decided to quit calling and asking for them to stand behind the work and, instead, just start publishing my story. I own a handyman company and demand high quality from the subs that we hire and I will not hire or refer clients to Indigo in the future. If, after posting this story, I get my floor replaced by Indigo, I will come back and update this post.

09/10/09

Professional Employees and Installation

by lazydayzTN at Citysearch

I recently used Indigo for a backsplash and kitchen floor installation and granite countertops. To begin- the estimate was so detailed and professional. I selected my tile and granite at local showrooms with one of the sales girls and purchased through Indigo which worked well because they kept me informed so i didn't have to take care of it myself- they also helped with design which was awesome being a dude with no design sense! The installation crew showed up when they said they would and took great care to get the details. Upon completion they billed me for what I agreed to- no surprises and I have a great kitchen to show for an excellent price. I highly recommend this business to everyone.

• Pros: Everything except......
• Cons: I have no where else for tile in my house!

08/10/09

Best Tile Installers in town!!!!!!!!

by Engineerman49 at Citysearch

Indigo Tile & Stone came highly recommened from a personal friend of mine so I thought I would try them out. My project included 5 bathrooms,foyer floor, kitchen floor , back entry/hall floor, two backsplashes and outiside pool area with pavers. They absolutly amazed me with their high level of professionalism and their quality of work. I would highly recommend them to any of my friends or family.

• Pros: Best Customer Service I have ever experienced !
• Cons: none

07/23/09

Incredible Tile Installers

by Interiordesign at Citysearch

As a residental Interior Designer, I have worked with everyone in town for tile installation. Indigo has done all of my work for the last two years and my clients and I have never been disappointed.

• Pros: Expert Tile Installations
• Cons: None