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Limo rentals in the Princeton, NJ area
Years in business
Established in 1970
Last updated 8.07.11
Category:
Taxis & Shuttles, Government Contractors, Shuttles, Limousine Service
Employment Agency Services:
Payment Methods:
American Express, Visa, MasterCard
Taxi & Shuttle Services:
What People Are Saying About A 1 Limousine
02/10/12
They are either incompetent or dishonest
by 1776Franklin at Citysearch
For several years, I used the services of "A-1 Limo" approximately once a month for airport transportation to-&-from PHL, EWR, and JFK, with almost no complaints regarding the drivers, though the cars are not always maintained as they should have been (regarding interior cleanliness and functionality).
However, I have had numerous serious problems with the administrative and billing end of the business. The charges are often invoiced incorrectly, and always in their favor. The amount involved is usually small (less than $25) and, when brought to the attention of the Accounting Dept., I am usually promised a prompt refund. But that is as far as it goes -- the promise. Actual refunds are never issued and, if pressed, the accountant will refuse to accept my call, and e-mails will be ignored. I have taken such grievances as high as a V.P. of the company, but to no avail. Customer service is simply nonexistent. So, if you do business with A-1 Limo, carefully check the billing statement you receive, as this company has devised clever ways of concealing over-charges and their customers must verify every detail of an invoice. A-1 Limo is not a monopoly though they may do business as though they are, and I now patronize a competing company which adheres to much better business practices.
11/08/05
Impossible to work with, poor Customer Service
by thecriminal at Citysearch
From the get-go, this company was extremely difficult to deal with. In booking the cars for a recent wedding, the customer service reps were confused, uninformative, rude, and unhelpful. Moreover, they have now completely messed up the billing for the wedding and the CFO of the company refuses to return any phone calls or emails. The company accounting person recognized their mistakes, but was unable to remedy the situation on her own. I would avoid working with A1 Limo. Very unsatisfactory experience.
- Pros: None
- Cons: Poor customer service, Poor billing records
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