Sunrise Volkswagen Inc

Leonid V.

Joined 4 months ago

Sales person Jovon Windley was doing great job with matching the price and providing the best service. However, Financial manager Lenny Orlov is a great master to full you off. First he managed to sell me extended warranty for $ 2700 which as he said should cover of everything might happened to the car withing next 5 years. Even more if something would have happened to the car that VW will reimburse me with 7K plus what ever insurance will send the check for. When Hurricane Sandy hit NY my car was flooded and recognized as a total lost. As i contacted extended warranty their statement was that they don't cover water damage. Lenny Orlov never cared to answer my calls as I was leaving him tons of vm.... Then i did some research and found out that i can get a refund for extended warranty as the car was total. Extended warranty rep was kind enough to let me know that all of the paper work i've submitted went through ok and the money went back to the dealership and they should send the check over to me as the car has been payed off by insurance. It has been more than 3 month already as I am hitting my head to the wall by contacting Lenny Orlov and Carlos Cgirard General Manager to have this issue resolved and nothing so far. I've also contacted main VW office. At this time the case has been raised over to VW Regional Case Manager and i am not sure if that would help me. Just make sure if you are buying anything from VW Sunrise keep away from Mr. Orlov and don't get hooked on extended warranty it is nothing but waste of money!!!!

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Kevin K.

Joined 10 months ago

Free carwash with service! Gave me a great price too!

Doesn't Recommend

chosun

Joined 5 years ago

Bad experience: you be the judge. I spoke to a gentleman over the phone (Joe Fusco) regarding a price I found online at trueprice. He seemed to be very professional over the phone, and gave me a very good rate on the vehicle. I mentioned the two colors I was looking for, to which I was told that they had plenty of both in stock. I mentioned that I wanted to see the vehicle because I had tried other dealerships, and they didn't have them in stock. Again, I was told that there were plenty of both in stock. I also mentioned that this day was the only day I could look at the vehicle, as the rest of my week is packed, and so I was hoping to purchase the car that day if I liked the color.

After work, I rushed to the dealership (about 45 min away) to try to get everything done as quickly as possible. When I arrive, I deal w/ a rep assigned to me by Mr. Fusco. I tell the rep what I'm looking for (the two colors), and that I'd like to see them. He disappears into an office for a while, then finally comes out and tells me that he has only one vehicle on the lot in one of the colors I want. He has another in the other color at their warehouse in Queens. Taken aback, I was a little confused, as I had been told that there were plenty in stock. Either way, I went ahead with the rep and walked around the lot to in the hopes of seeing the vehicle. While walking out there, the rep asks me, "so if you like this vehicle, when were you looking to purchase?" I mention that I've already done all my homework (besides actually seeing the colors I think I want), and that I was ready to buy that day. Strangely, the rep says something to the effect of, "yeah right, people tell me that all the time." I reiterate that I had set aside this day to complete the sale, as I had a very busy stretch ahead of me, and had already done my homework. Ultimately, the car wasn't there, and I was told that they have it "in stock" at their warehouse. When I ask if we can drive over there to see it, I was told that the warehouse is closed and locked up for the night. It seems "in stock" doesn't equate to "we have it here for you to see". This technically was true for one or two vehicles (as far as I know), but I made it very clear that I wanted to see the vehicles when I showed up. The rep then tells me I can leave a deposit if I want to see the other colors, and I reiterate that I will not be leaving any money on a car unless I see it first.

At this point, the rep disappears for a while, then comes back to tell me the one color (what happened to two?) that he has at the warehouse, and shows me a photocopy of some sticker. He continues a cycle of asking me random questions, telling me to wait and then disappears for a while, only to reappear and not have any worthwhile information. At this point, I realize that it's now after 7pm, and that other dealerships were closing. On his last cycle, I told him again that I'm not buying anything unless I can see it, and that they clearly weren't able to help me. At this point, I walked out.

In the end, I went to another dealership and bought the car I wanted (that evening).

Ultimately, had I been told honestly what the situation was, I would've been willing to work with them on finding out a way to view the car. In the end, what feels like a bait-and-switch is ultimately what caused Sunrise to lose my business.

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jackson melinda

Joined 2 years ago

Very friendly and professional staff. Very friendly and professional staff. The work was performed correctly and quickly. Who could ask for more?

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grant linda

Joined 2 years ago

free carwash. thanks for the free carwash.

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Holly R

Joined 2 years ago

These guys never disappoint. These guys never disappoint! Thanks again, always a pleasure!

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DebraGordon

Joined 2 years ago

Delroy, was excellent.. My salesperson, Delroy, was excellent.

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heatherdvs

Joined 2 years ago

Great. I had no problems which is great. I glad I have VW Service convenient to my home.

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guestlw

Joined 2 years ago

Top notch guys and gals. Top notch guys and gals! Thanks for your help!!!

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guesttho

Joined 2 years ago

Ron is the best. This is my third volkswagen i would to that my salemen Ron is the best. every time I go in to volkswagen I like Ron to help me. Ron derserve a gold star for his outstanding service.