Shopping >Dorr Lobster Co Inc
Alive and kicking!. I couldn't be happier with Dorr Lobster. Great, fresh seafood. My lobsters were even bigger than I thought when I ordered 1.5 lbsers. They were alive and kicking when they arrived and they tasted even better than I had remembered. We called them to ask them why them seemed to taste better than other lobsters we had had before and the younger girl took the time to explain where they were caught and how they are kept fresh. I appreciate a smaller business and was glad to take my business to a family owned place! Check them out, you won’t be disappointed!
Very friendly staff and great tasting lobster!!.
Dorr lobster was great to buy from!! I was a little worried about ordering lobster over the internet, but it worked out perfectly. My lobster arrived right on time and was absolutely delicious!
We will definitely be ordering from them again. Thanks!
great lobster meat deal. i order their lobster meat but 4 lbs get 1 free. i though this was a great deal since the price of lobsters seems to be going up this time of year. we warmed up 2 lbs with some seafood butter and it was just as good as eating a lobster in Maine! i was very happy with the deal and also the quality!
Poor customer service.
After receiving my order of precooked lobster meat and two bags of add-on clam chowder, I experienced two problems. Firstly, two of the one pound bags of lobster that I thawed had an off taste of ammonia, which comes from previously thawed and refrozen fish and seafood. The second issue was the cost of the soup. I paid $10,99 for 10 z bag on line and Dorr Lobster's retail card that shipped w/ my order stated soup cost was $5.99 for one bag.
I called customer service and spoke w/ Linda. She asked me for the code on the lobster bag and when I went to retreive it she hung up on me. I called her back and after much much defending of her business and my asking for immediate credit, she agreed to have lobster picked up next day. OK.
Next day I get a call from Stephanie---a real tiger sitting at the perch ready to be all over me. Picking up the meat did not seem to be an issue but she would not entertain any comments from me about the soup retail. It appeared from the shipping card that had a customer placed their order over the phone the $5.99 soup retail was sound. If a customer placed the soup order over the net like I did it was $10.99. Stephanie would not let me speak and was a buzzsaw of words for me until I asked her to be quiet so I could speak. She hung up before hearing my frustration.
So end of story--I still have the tainted lobster. The pickup date was not scheduled by Dorr Lobster as they promised it would be and Dorr Lobster will not answer calls from me. As for the soup price--well---buyer beware of changing prices. In my case a nearly 100% jump between phone and net. Stephanie is tempered and has poor listening skills and must have had success in the past talking down and through any customer complaints till she or the customer hangs up.
I would not recommend Dorr Lobster.
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