Gurnee >Lodging >
Resorts >Keylime Cove
1700 Nations Dr, Gurnee, IL | Directions 6003142.383607 -87.944828
Had a BLAST! – Contrary to most reviews...we had an absolute GREAT time! You walk in and feel like you have escaped from IL!
I think the staff was great, from the restaurants to the hotel & gift shop staff. There were TONS of lifeguards on duty, which made me & my husband super comfortable. They do not hesitate to correct all of the kids, which I appreciate. They make sure to keep the place ultra safe. The lifeguards switch areas about every 15 minutes, so they are always refreshed to new scenery. We tried 2 of the restaurants and they both had great food. The arcade was also a great time! The rooms were clean & inviting. My daughter could not stop talking about it the whole week after our trip. She STILL talks about it to this day!
I cannot recommend Key Lime Cove enough. We can't wait to go back!!
Half of it is good – my kids loved the hurricane vortex!
Also me and my hubby hung out at the paradise mist spa wile the children were in the play pond. We went to our room and found bed bugs!!
But the manager demanded that we get another room!!
D.W. andersons were disgusting I hated it I don't recomend it at all!!!
I lobed the crazy toucan bar and grille though! I had a chortle martini and loved it!!!!!!!
KLC isn't the safest place in the world and was not worth all that bleeping money!!!
They can do a lot better!!
But at least they try. Some things are good there but a lot are bad
And at check out it was at least a 3 hour wait!!don't say check out starts when it doesn't!! Are we clear???!!!
Sorry Got Bit Bed Bugs....Still since February 2010 – My wife was bitten six times and I was bit once. Enough said. Don't go here!
BED BUGS!!! – I say a bed bug in the bed and we innediately left the hotel. I am now just reading reviews I have seen a couple that mentioned bed bugs. The problem is that people usually do not know immediately that they have been bitten or exposed to them. We threw the clothes that we took on this trip in the trash and hope to God that we did not bring anything into our home. I would not risk it, STAY AWAY! The management was nice, but this is a serious problem that I am sure they have had over time. BEWARE
NO OUTDOOR SECURITY CAMERAS – Went outside to smoke at 1:30 a.m. There were 14 to 16 guys fighting in the parking lot, then proceeded to run across the hoods of cars....jumping from hood to hood. They continued to run to the end of the parking lot, where they got into 4 different cars, and left. I went toward the front door, and a security guard was coming out of the hotel. I started to explain what happened, but someone else had already reported the incident. I asked about security cameras....and was informed there were NO OUTDOOR SECURITY CAMERAS. It's bad enough that people had their cars jumped on, but I started thinking about all the children there. If ONE child wandered out of the hotel, or was snatched up by a stranger.....NO CAMERA!! NO way to have a lead on what happened to the child. On a place geared for kids, with a VERY EXPENSIVE tab by the time you leave.. They cannot afford outdoor cameras??? The guys fighting in the parking lot could have started shooting each other, and no one would know until perhaps an innocent person would have taken a bullet from one of these gang-bangers. Rooms are just a few feet from where these guys were, and no one knew they were even out there. 14 to 16 Loud, obnoxious, guys and security had NO IDEA they were on the property. Dangerous situation to put any kids in.
Gold Garbage – I've to cheaper Motels with better service.they don't even have laundry rooms.It's also apparent they're hard up for cash who's ever Idea it was had poor planning or low marketing skills you gotta spend $$$ to make $$$
Won't come back – Every year for my twins birthday we go to a different indoor water park and since this one is always advertised on tv we decided to come here. Check in was good. I checked in at 4pm. Devin was nice even though they didn't have the tokens that I pre-ordered with my reservation, but he said they would bring them to the room. The parking lot was packed so we parked far away from an entrance. The room was nice and clean. I never did receive my tokens so I had to call and get them brought to the room. We went to the waterpark. The layout is bad. We walked around and around to get to where they wanted to play. The park was very crowded and it took a long time to get a tube. I can say at least the water was warm, but with lots of chlorine. -bring goggles- Also they ran out of towels!! I was told to come back in 15 minutes.
We finally left and went to the arcade to use the tokens. I put a spending limit of $25 on each of my twins armband, which I thought was a good idea. One of the armbands didn't work all the time to get extra tokens. The pay out was ok. They did have lots of other activities for the children to do. I didn't eat at the hotel. I never do cause I think they are all overpriced. They could have at least had a contential breakfast, but nothing, no donuts, no bagels, no nothing.
Here's the fun part-check-out- I noticed that there was a charge of 56.56 from one of the restaurants there. I went to the front desk along with my receipts from my lunch(rainforest cafe) and dinner(taco bell) to show them that I did not eat at the hotel. He said that it was my charge and that I had 2 cheesebugers, a salad and 2 soft drinks. (for $56?) I showed him my receipts and he took the charge off and printed another bill. I check my bank account the next day and they charged me for the dinner after I left. I had to call several times to get this straighten out and Kathy the supervisr was very rude. I was told someone must've wrote the wrong # for room service
Do NOT Waste your money or time at this place!!!!!!!!!!!!! – I would agree with other ratings as to the unprofessional uncaring staff at this resort. The water is cold,
and too much chlorine!!!!!!!!!!!! My family were sick to their stomach and skin very irritated from swimming here!!!!!! Food was cold like it was on the shelf for half an hour. Completely overcrowded with rude people feeling scrunched. Not enough swimming devices to go down slides. Had to wait forever to find one. Wasted money!!! Not a happy time.....
Key lime is the worst waterpark we have ever been too!!! – The layout of this place was the only good thing to say about Key Lime Cove! We stayed there in Dec 2008, and this was far beyond what we expected! We travel to numerous waterparks all year for our children, and I highly do not recommend this place to anyone. The service is awful, the staff is very much unprofessional and ignorrant! The older lady at the hot dog stand nearly made four children and 1 adult cry due to her unprofessional Cashier experience. What a joke. The water was nearly 50 degrees in a indoor waterpark, every child was either shivering, or there lips were blue. Ask a lifeguard why the water is cold and here is the respons "I know everyone is complaining, but we cant do anything because we cant go downstairs, our boss will yell at us, we dont even want to be in the water either" Nice! Go to the arcade, and be sure that when you lose money in the machines you will wait a good 30 minutes to get it back. Or how about going out to a nice dinner, that you wait 50 minutes for and then your food finally arrives tasting like it was done 30 minutes prior. We ended up at Joes crab shack the next day. Or how about walking back from purchasing a drink and watching a young lady who was heavyset fall on the bridge because it was so slippery, and asking if she was alright, while the lifeguards secretly laughed and pointed without even asking her if she was ok. Or maybe they were still laughing at the fact the other lifeguards were laughing at the child who went to the bathroom in the basketball pool area, while they were attempting to clean it they were laughing so hard, they were dropping it back into the pool because they were immature about the situation they werent paying attention. Thank god for the head lifeguard, because when he came, they all were on there best behavior. The housekeeping then came to our room at 6pm to ask if they could finally clean our room. Thanks. Last but not least we talked to management"NOTHING' and wrote them "Nothing" Never AGain!
This Place NEEDS HELP! Long Lines, dirty rooms YUCK!! – Ok, so I planned a nice overnight stay for me and the kids and we were all so excited about it. We waited in line for an HOUR to check in and our room was not ready. Their line was checkin BEGINS at 4, but that does not mean your room is going to be ready. Our room was not ready until almost 6 pm!! So, here I am with two toddlers and me trying to figure out what to do to keep them happy. The kid water pools were very cute and nice, but again, very crowded. We finally went to our room after having some fun in the water park, I pulled out the pull out couch only to find that the bed still had the same linen on it from the people who stayed int he room teh night before. It was all wadded up in a ball, DIRTY SHEETS!! I was so upset. I called houskeeping and he came and proceeded to put the SAME matress cover on the bed that was already there!! I said, I want a new one on the bed, he said he may not be able to get one for me tonight!! I called the manager and then this guy came back with all clean sheets and an attitude. The acting manager ANTHONY listen to me complain about our 2 hour late check in and our dirty room, and he kept saying, "I'm sorry the bed was not made to your expectations" I was so made, listedn, teh bed was DIRTY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! and I should tuck my kids into that dirty bed. He said he could not compensate me anything for the room and our trouble only he would offer a later check out time of 12:23....... (11 is checkout). This place SUCKED and I will not be back! It was a free for all, not enough help anywhere--- and for sure lacking in customer satisfaction!
Grade: Big FAT F
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