Orange >Home & Garden > C & T Appliance Repair
I can not recommend C&T Appliance Repair. The one positive is that they did come out the same day. C&T Appliance repair charged me $75 including tax for a "service charge" which they said would be applied towards parts and labor as long as I chose to do the repair with them. However, after inspection they claimed could not tell me the price that day as they had to look up the cost of parts. I was told to pay the $75 now and that someone would call me back with the price (but no one ever did). After I called back several times (each time with C&T responding that they would get back to me but then not doing so), they finally told me I would have to pay an additional $75 service charge for them to come out yet again (on top of parts & labor and the $75 already paid). It is not my fault that they could not tell me the price initially, I did not have the option to perform the required repair at time of visit, and they did not tell me anything about additional service charges previously. I was certainly misled and taken advantage of with a clear misrepresentation of charges followed by a complete lack of communication/responsiveness. This is a pretty poor way to run a business. I'm not sure if it is legal but it is pretty unethical. Watch out for these guys!
Fair prices, excellent service, prompt response! Highly recommend C & T!
Hello I am a rep from C & T Appliance
Repair and I would first like to say Thank You for choosing C and T Appliance and we appreciate your positive review.
In reference to the negative review this client was refunded his entire deposit because the part was no longer available. We gave him an alternative which would cost a bit more but he didn't want us to proceed and because of that we had to refund his money. Throughout the entire process he was aware that his part was on back order meaning that the part can not be found and if it was found it would take weeks for it to come in. Thank You for all you services and i hope he resolves his appliance problems!!!
DO NOT CALL!!! I called them for dryer
repair. I spent the next 2 weeks calling to check on the status b/c they had taken a $200 deposit. I was told that the person placing the order had ordered the wrong part multiple times. I asked to speak to a manager and was told to leave a message, which I did twice but never got a call back. One of the 2 ladies I usually spoke with was extremely rude on the phone. The other was understanding and tried to assist. This morning I get a call asking if I would be home today before they check if the part arrived, which doesn't make any sense. Then after the call back, I was told there is a bigger problem and they cannot fix the dryer.
I would never have anyone I know call this sorry excuse of a repair company. I just hope they actually refund my deposit so I can avoid filing a fraud claim with my CC.
Great Compnay. I own several rental units and I have used C&T many, many times. They are quick to schedule appointments and show up on time. The repairs have been done well and the repairman has always gone the extra mile for me. He has even come back 'after hours' with parts to complete a job. I highly recommend them - and their service charge is reasonable.
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