Osaka Japanese Restaurant

Polite service. Inexcusable sushi.. I travel frequently to Japan, yet don't expect American sushi quality to match it. However, I know what bad, good and excellent sushi is. We were told the volcano roll would take "a very long time" and is $20.00. The Sushi Chef actually came to our table after learning our interest and seemed to discourage us from ordering it. It was a Saturday, jammed with people waiting; perhaps this is why. The only offer of warm sake was Gekkeikan. It was served diluted; like drinking warm water. The seaweed salad had ice crystals on the bottom layer of seaweed. This mess of insufficiently rehydrated strands of arame kept getting stuck in our teeth and stuck in our throats! Cheap pre-mix, too much agar-agar and arame, no wakame, prepared incorrectly. The sushi was prepared by inexperienced chefs without proper oversight. The nori ha so much moisture exposure it turned tuff. The rolls were falling apart; the rice was falling out of all rolls because the sides of the rolls were separating. Likely, the nori had little over-lap and the seaweed was dampened for "tightness". BAD TECHNIQUE. The tuna and salmon were room temperature. After my partner and I tried a few pieces, we alerted the server of these issues. She went to one of the Sushi Chefs and she returned with the plate, stating, "this is just the kind of seaweed we use". Please, Mr. Chef, give us some credit for experience and knowledge. No, we didn't eat any more.

Atmosphere: American Chinese buffet with similar table arrangement. Sticky tables. I observed Sushi Chefs struggle with mounting orders. Panic ensued behind the counter. The service of the head Sushi Chef was unacceptable due to the product he allowed to go out and due to the product he sent back out after looking at it closely and learning his customer's dissatisfaction. The Chef did not take care of it. Instead, he insulted us AND the server by telling us a lie and treating us like ignorant people. Awful experience and terrible food.…