Columbia >Automotive Sales & Services > Tom's Imports
1206 Coats St, Columbia, MO | Directions 6520138.963645 -92.327217
Mon. - Sat. 7am - 6pm;Sun. CLOSED
I would recommend this business to anyone owning foreign car. I have had my cars worked on for years by Lee , one of the mechanics working there. He has done work on my Subaru & Miata also an Aspire I used to own. I have had no issues with the work done. I owned a Mazda RX7 long ago but traded it in as I could not find a mechanic to work on it [It never seemed to run well even after it was taken in]. When I spoke of this to Lee he started in on how great the car and the motor were although it was a unique, finicky motor [my words, his were more exact] that few knew how to work on. I don't know much about motors but could see his passion for that one, if I still had my RX7, [and after listening to him I wish I did] I would trust him with it.
One more thing I could recommend is to tell them the issue you are having not what you think needs fixed. If you have been elsewhere and they told you a specific part or item is bad or needs replaced do not assume this is what you need and tell them to replace it. A second opinion is a good thing and if possible I would speak with the mechanic.
Con Artist – I initially received estimates from USAA and Joe Machen's Ford in Columbia MO for work on my bumper, hood, and passenger side but they were unable to perform work within the allotted time I had between out processing Fort Riley, KS and my report date for Fort Bragg, NC. When Joe Machens was unavailable, I brought my 2006 BMW 325xi to Tom's Imports on June 30th, 2011. I described the work I wanted on the hood, bumper, and passenger side and showed him the estimates I received from Joe Machens, offering to pay him the same as the estimates for the same labor and parts. Tom said he would do the entire vehicle for $2,000.00 and I gave him a copy of the estimates. I was explicit in stating that I wanted the same labor performed. I regret this, but I then had to leave as I had to return to Fort Riley that night in order to pack my possessions for the moving company and clean my barracks room for inspection to turn in my key. I asked for an estimate when I returned; I didn't receive an affirmation that he would give one.When I returned on July 2nd with my brother to check on the vehicle and pick up an estimate and list of the parts/labor required, Tom refused to give me a list or estimate, stating that he wasn't sure how much work would be needed on the vehicle. I would have taken my vehicle out of his shop at that point, but the bumper had already been removed and the paint was stripped from the hood of the vehicle. Tom also assured me that the vehicle would be completed within the next week. During this visit I was also asked to make a $500.00 down payment on repairs that hadn't been made, and I did.On July 5th my brother brought his vehicle into Tom's Imports for repairs. My father and I were also present. Tom was much more agreeable, and when I asked him for estimates and a list of parts/labor and cost he stated that he'd have a list for me when I came in and said that my vehicle would be ready on Sunday.On Sunday July 10th, I called Tom's shop to check on the status of my vehicle. Tom's shop was closed all of Sunday, July 10th.On Monday the 11th I received a call at 4:34 P.M stating that my vehicle was ready. I initially stated that I'd pick it up tomorrow as I had no transportation over there, but then decided to take a cab. Prior to doing this, I called Tom at 4:45 and asked him how late his shop was open. I was told 6:00 P.M and then stated I would be there in 45 minutes to pick up my vehicle. When I arrived, the car was nowhere near completed and the passenger's side hadn't had any work started. I notified him of this and he made the excuse that he thought I would pick up the car tomorrow, and that's why it wasn't ready. The hood of the vehicle at this point had no scratches. asked again for the estimate as well as a list of labor/parts Tom agreed to give me, but he refused and stated I would receive it when I paid for the repairs.At 10:07, July 12th I called Tom's Imports to ask if my vehicle was ready. I was told that they were buffing the vehicle. At 1:30 P.M I called again and was told it was ready. I went to the shop with my father and noticed that there were two large scratches on the hood that weren't there the night before and that the passenger side headlight was scratched. On the passenger side touch up paint had been applied, but that was nowhere near the work described in the estimate I gave to him from USAA. As I'm already behind on my schedule to PCS to Fort Bragg, NC I explained the areas I wasn't satisfied with and Tomoffered to do more work. I paid $1,431.05 on a debit card in order to receive my vehicle. The only labor/parts on his receipt are for the bumper and bumper paint, as well as 20 hours of labor for a total price of $1,931.05. I notified Tom later that evening that I was filing a BBB complaint.
Don't ever go here – I coughed up nearly $1,500 for a new gasket set to these con artists, who originally put the estimate at $600. They refused to loan me a car or even to give me a ride back to my apartment after I dropped it off — and they kept my car for well over a week after claiming the repairs would only take three days.
In short, never again. Other auto servicemen told me afterward they could have done the job for half the price.
If you're new to Columbia and looking to avoid Joe Machens, I've found Privitt Auto Service to be decent folks.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Tom's Imports on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.