Shopping >Ben's Floral & Frame Designs
A Total EMBARRASSMENT!.
I have first say that I was a florist for a few years in my local area. My idea of a good arrangement may differ than others. However, NO Florist should EVER contact the recipient when there is a dispute about the quality or design! This is THE cardinal rule! When I placed my order, I specifically requested that NO carnations or Baby's breath be used (the recipe used carns, which I asked them to replace and paid extra for). The arrangement also had a Teleflora recipe that tells the designer what flowers are used and provides a photo.
When I received a photo of the arrangement, I was completely appalled! Not only did it look NOTHING like what I ordered, it wasn't even the same color scheme (which were supposed to be hues of light pink and green)!
And right there in front... A yellow carnation. On top of that, they used the wrong type of hydrangea (which was wilted) and most of the rose blooms were already blown.
When I called them to discuss, first the designer told me she was certain that she did not use any carnations. Then I asked about the red roses (again, should have been light pink and green). She again told me she was sure she did not use red roses. Suddenly, the owner, Mr. Steve Tubbs chimed in, stating that he had been listening in on the conversation. They attempted to rationalize that the colors may not be accurate representations in the photos. Maybe not, but a carnation IS a carnation no matter what color it is and I am able to tell what a red rose and wilted flowers look like when I see them.
I asked them for an email address so I may send the photo. They were nice enough to provide their general inbox address. I sent both photos; what I requested and what I received. They admitted to using the yellow carnations (because it was too obvious), but continued to claim ignorance on the rest.
After sending two emails (not having received a response from the first) I requested that they either refund my money or send a replacement arrangement.
Again, I was a florist, if a customer is this upset and your business offers a guarantee, it should be replaced, no questions asked! Instead, they had the gall to actually call the recipient!
First of all, its just extremely poor business to inform the recipient of what an arrangement should be or how much it cost.
Second, Its totally embarrassing that they bothered to call a very good friend (who happens to be a patient in a hospital) and involve them, as a third party, in a dispute with a client.
I cannot stress enough how totally embarrassed I am! For the poor quality, design and especially the poor business practice.
I am currently filing reports with the BBB and Teleflora.
Yes, I am a disgruntled customer. Money is not easy to come by and if I am going to spend nearly $100 on flowers, I would at least like them to be what I asked for... and, somewhat alive.
Think twice before using this "florist"... Maybe you can get better service buying a picture frame... but I doubt it.
The only reason this review is getting 1 star, is because it is required for the rating.
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