Big Buck Brewery and Steakhouse

01/04/07

Closed down!!!!

by toledospod

Don't bother with this restaurant chain! After many years of visiting this location, they have closed down and not even bothered to tell their customers that they did. I always used to go there as I loved the food and the service, but we wernt on their website last night, even phoined them and there was nothing about them being closed at all. We drove all the way from Toledo, OH with 3 young kids and 5 adults only to find a sign on their door informing their EMPLOYEES that they were closed due to the increase in their lease and not wanting to pay it and that they would be paid in full. Didn't even have the courtesy to apologies to their customers!! Absolutely disgusted!

• Pros: No pros 'cos their not even open!
• Cons: Didn't even bother to post info on website or on their recorded info on the phone!

12/30/06

HORRIBLE SERVICE, DO NOT VISIT

by marti314

The service at this establishment was a complete embarassment to our group. First off we arrived at 4:40 pm on Saturday afternoon and were told 20 minutes for a table. No problem there, 35 ,minutes later i went to inquire about the status of the table and the hostess was very rude and replied " we do not have any tables now but you can go ask a table to leave if you wish". I was appauled at this response and quietly just went back to waiting. After getting seated we get to a table with no silverware and only 6 menus for our party of 8. We went and found our own menus since the staff was unavailable to help us. We waited 13 minutes before a server came by to take our drink order. I am in the restaurant business and this is completely unacceptable.

We receive our drinks and the waiter proceeds to take our orders, at this time it seems like everything is under control.

We receieve our soups and salads in a fair amount of time, however we will do not have any silverware to eat them with, nor do we obviously have any napkins since the silverware is wrapped in napkins. We inquire for silverware and get it within a few minutes. The soups and salad tasted good and no complains about the quality.

The delay between the soups/salads and the entrees was 47 minutes.

We recieved our entrees and the steaks were 1 temperature above ordered, but we ate them and didnt complain. The Fish & Chips were very good however only 1 of the 3 orders of fish and chips actually came with cole slaw. We had to request the cole slaw from our server, which he brought. We also ordered the Tenderloin Beef Stroganoff which was replaced with Venison instead of beef. We had various hunters at our table taste the meat in the stroganoff who all concurrent it was DEFINATELY not beef.

• Pros: Nothing
• Cons: Service, Speed, Most Everything

11/08/06

Great Food - Cool Place

by andyly

I love this place! The food is excellent, the staff is fun and the beer is THE BEST. I had a steak, my friend got pasta - everything was tasty. We used their shuttle service to get to the Piston's game, and it was great. Didn't have to wait forever to get out of the Palace parking lot, and we got an after-game drink and appetizer when we got back (yes, we ate there twice in one day!).

• Pros: Happy Hour, Shuttle Service