Fitness Usa

10/02/09

AVOID FITNESS USA

by deneve3468

I joined the Royal Oak facility on Woodward Avenue. I

It did not take me long to realize that Fitness USA was a horrible experience.

I wanted to try the gym experience to see if I would like it. The advertised price,19.99 a month, no contracts, pay as you go, sounded like a good deal. I could try it for a month and it would not cost me much. It turns out there are lots of start-up fees and a contract to sign.

Even though I made it clear to the lady who signed me up that this was a trial basis, she checked the box that automatically takes money form my checking account every month. So I had to write a letter to Fitness USA headquarters and have this changed.

I never got help in running the machines. There is a twenty minute limit on many machines even though I was paying extra to use all the equipment. Staff ignored me except when they had a promotion. Then one staff member followed me around trying to get me to agree to sign friends up at a discount.

The fitness center was not working for me; I was bored and I hated the rude staff, so I went in to cancel. I couldn't do that. I was a member, so I had to let a staff member fill out a form for me. I said, “No way, Just write my name, my membership number and the word 'cancelled.'”

“We don't do it that way,” said the staff member.” She smiled but did not start writing. I have no idea what she was waiting for. Perhaps if she delayed long enough another month would pass and I would have to pay for another month of membership.

Then the manager came and told me to be patient. “There is no call for rudeness,” she said. “You are a member and you will fill out the proper paperwork.”

Good. Then just let me write “I cancel.”

“We have to do the paperwork."

I walked out.

I was a customer at this place, but all they were interested in was my money and how many of my friends they could sucker into opening a “membership.”

Since when do customers have to fill out paperwork to quit a store that provides shoddy services?

• Pros: None
• Cons: Poor customer service

06/18/09

Fitness USA Sterling Heights

by czecker

First of all i have been a member here for about 16 years.. and back at that time you paid a one time fee and that was it. I think it was around $800 in total for a lifetime membership. Actually, that is pretty good, considering Ballys has membership dues, and renewal dues. So I have had this membership for quite some time now and it has been paid off for over 14 yrs.. not bad! I am disturbed to hear about all the other fees that are now associated with peoples memberships

I still workout here occasionally. I would say a few times a month, i am not as close as I used to be to the facility.

Everytime i have been there it has been fine. In the past you would have to wait for treadmills, etc.. I have not found that to be true at all lately.. Actually it has been a good workout everytime ive been there. I only have one problem with FItness USA

First of all, ALL the Treadmills, ellipticals are set up for 20 minutes.. so after your twenty minutes is up, you would have to start the machine/process all over again.. Thus, ruining your concentration/workout.

Are the people at Fitness USA aware that you do not even start burning fat until after 20 minutes!!! For most people that is just a warm-up!! That NEEDS TO CHANGE ASAP...

Would i take a friend here?? NO! If you bring a friend in as a "guest" and i use that term loosely!

The Guest is NOT allowed to work out and is pushed into there lair where they try to convince you to join!!

Also, the girls, who work there are more concerned about being on their cells and online than their job.. I should be working here. I have had to show many people how to use machines and correct their form when working out. Also, this is a workout facility... the people who work here, should reflect that! And by that i mean, they should be knowledgeable about equipment, form and should be IN SHAPE!!!!!

• Pros: women only
• Cons: LISTEN UP!!

01/27/09

Fitness USA Sterling Heights

by Chris5463

Went to Fitness USA last night. Am currently a member at Lifetime Fitness. Place was small and seemed crouded but also seemed more user friendly than Lifetime. Met a woman named Amy who was not pushy. Although there were a few others that certainly thought the hard sell would work on me. I am concerned about a comment someone else had posted regarding the type of membership and that there is nothing in writing that specifies what each membership includes. The jury is still out with me.