Maria's Bridal

08/21/09

Bride's/Mothers BEWARE

by DReilly

After calling 4x to find out when my dress would be in, rudely treated by owner "Mara" on the phone, refusing to call mfg. "don't have time for this!!!". When dress finally came in after 4 months (1 month prior to need, to get shoes, jewely, alterations) when in to pick up Mara again came out, No one here to help me was her statement. Told them I would be in that afternoon, after a rude conversation she finally agreed to pull my dress to try on. When came out after trying on Julie was in and processed payment. I demanded to see when my dress had been ordered as it took 4 MONTHS, I placed order and put deposit on 4/22/09; when she pulled the paperwork they ORDERED 5/26/09. Asked why it was not placed for over a month she had no explanation. Needless to say, I took my dress and will pay for alterations elsewhere. Never, never will I return and will let others know of my experience. For a business that has been running for 35 yrs, I think it is time to close your doors.

• Pros: None
• Cons: Horrible customer service

08/08/09

I made a huge mistake going here

by Miembro

I had made an appointment and when I got there no one other customers were there. The sales person pulled some dresses for me and then left me and my bridesmaid to try them on ourselves as she helped someone who walked in. What is the point of an appointment if they won't help you. They also give you the run around and won't return your calls. I should have never of got my dress there. I would have had better service at a Davids bridal!

• Pros: none!!!!
• Cons: poor customer service

08/04/09

Had 2 Great Experiences

by NicoleD01

The first wedding dress place I went to was in Roseville (closed now) and they made me feel horrible. I sheepishly walked into Maria's one evening (without an appt.) and the lady there was SO sweet. I told her that I was just looking and she started pulling dresses right away and offered to help in any way. My husband happened to be along since the trip was not planned and I was from out of town and the other store yelled at me for having him with, while the sales person at Maria's said, "oh, you'll look so different on the day!" I am not a size 0, 2 or 4 and she did not make me feel bad like another reviewer mentioned. She worked within my budget and they have a nice selection of dresses under $2000.

I decided on a beautiful dress and it had a very delicate hidden zipper which I hadn't realized. When it came in, I tried it on at the store with the help of an associate and the zipper broke! However, they said they would fix it right away. The seamstress did a wonderful job with such a major repair.

Just went back last weekend with my sister in law that is engaged and we had another great experience. We made an appointment and together with an associate pulled so many lovely dresses and my sister in law found a gorgeous dress that fits her personality perfectly. One of the managers recognized me from 5 years ago and said it was nice to see me!

I have noticed that they are honest with their opinions, but I prefer this and I never felt ignored or belittled. I love Maria's and recommend making an appointment, just so you have a sales associate that is scheduled to help you personally.

• Pros: great selection, honest opinions, conveniently located