06/18/09
do not waste your time.
by alison555
I did need to get some jewelry repaired and wanted to shop for a saphire ring but the lousy customer service was much to be desired! wow isn't there a recession in our economy. Some lame blond haired gentleman was quite unprofessional and rude talking on his cell phone thinking i was not worth his time. apparently a lot of the other reviewers are right about this place!
- Pros: nothing really
- Cons: lameness abounds
05/26/09
Amazing
by Randewe2
My girlfriend Michelle and I have been shopping for engagement rings for the last few months. I would describe my income as fair but by no stretch rich. We like most couples today were looking for the best value without sacrificing quality. WE looked at several shops and found items close to what she wanted, but nothing that marveled her away. We set out to go to a place recommended by her friend (recently engaged) an to our disappointment the minors den was closed. On a wim we decided to look here at Metals in time. The selection was amazing. We didn't think that we would have a chance of affording the settings that she fell in love with. To our surprise the sales man was extremely helpful and we learned much more about diamonds and certification than from the other establishments we had visited. We were treated extremely well. When I returned the following day to explain my payment options and how I would be most comfortable handling it I thought I would be turned away. Sergio met my every request, gave me a great price, I mean great! I got over a 1 carrot certified diamond, the setting, and the wedding band for Michelle for less than our budget. I was not expecting this. Not from this store. I admit that my pre-concived notions of what would happen was way off. I walked out of their not believing what I had just gotten. I had to review the details a second time with Sergio and he had no problem with it and understood my hesitations. Metals in Time is first class and everyone should be including them in their search for engagement rings. I know that from this day forward they will be my first stop for any future purchases. The selection and the inventory they have is vast. It was not a take it or leave it deal. They had several options. I cant forget to add that the final piece of advice that I received from my best friend was to make sure to go outside and view the diamond. He warned me not to get fooled by the bright lights they have in jewelry stores. Before I could ask Sergio suggested that we do that with the 3 stones that we narrowed my selection down to. How is that for service?
- Pros: extremely helpful
04/19/09
Ripoffs! Hacks!
by ChuckGrossman
I came in to sell some gold but I also shopped at a few other stores first. They gave me a price for my gold which was not a fair price at all since I shopped ahead first and then I was treated very rudely when I told the salesman I'd be taking my gold with me. He gave me the most arrogant attitude ever.
- Pros: In Downtown Royal oak. Convenient
- Cons: Rude, lame and unprofessional customer service
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