Hansons

12/11/09

Wonderful Experience with Hansons Windows

by Shannon Murphy at Citysearch

When I purchased my new Hansons windows, our sales rep. was very knowledgeable and informative about all of the window features. He was also very kind and answered all of our questions. Hansons was my first choice for home improvements so I didn't bother shopping around. The staff was very polite and the crew cleaned up after themselves. Hansons is a great company with friendly, reliable and knowledgeable staff that have a "can do" attitude.

• Pros: Excellent Customer Service, Knowledgeable & Friendly Staff
• Cons: I can't think of any drawbacks to for Hansons Windows.

11/25/09

High Pressure Sales Tactics! Avoid Hansons!!

by detmetro1 at Citysearch

I decided to call Hansons for a quote to replace my home windows and signed up for a free in home estimation on their website and below is my poor experience with Hansons.

1. Their rep called me and asked me if my wife will join me or not. They even asked her name and told me to ensure that she stays home during estimation and demonstration. That was just the beginning of my annoying experience.

2. The Hanson Rep showed up very next day and took measurements, made a lengthy computer presentation , criticized all the window manufacturers, showed us on computer that Hansons is #8 in the 625,000 home renovation companies in the US (We learned from this forum that this is not true and he clearly lied to us!). We also noticed that the rep had no in depth knowledge about the window construction as he asked for our pardon at least 3 times after we asked him some tricky questions which he just guessed and answered and found himself in trouble.

3. Later when I told him about visits by other competitors for estimation, he insisted that I tell him the quote numbers from them before he gives me his quote!! He was so adamant that he 'begged' me to at least give him a range that they quoted us and the price we expect from Hansons.

4. He later showed us his quote and told us that his is the best quote and we must order it today to get that price!! After long conversation, we told him that we need time to think and will call him back. The guy insisted that we MUST make a decision to buy right there and also said arrogantly that we will be' Fools' to just let him go without buying and signing up!! Now that was the 'rudest' comment I heard from any sales person!!

5. He just didn't stop there...!! He said he will wait outside in his car to give us privacy and make decision. Guess what? He was waiting outside for 25 minute...when we thought he would just go away, but he didn't!! I went outside and told him that we can't make decision today and that he can leave...He gave me that real 'bad' look and said that he never left a house without selling and this is for the first time he is leaving without having a customer sign up. He even told me that Hansons will have some losses because of this waste of his time today at our home...( that comment was very weird !!) I could see the guy was very angry.

I came back home and saw this forum and I am glad we didn't sign up or buy from Hansons today..and will absolutely never ever consider Hansons even for free estimation.

LG

• Pros: Apparantly None
• Cons: High pressure Sales Reps

11/17/09

Hansons Windows - Why All The Complaints?

by dometer at Citysearch

We just purchased a house full of windows from Hansons Windows. My sales person was very knowledgeable when presenting and he respected my home.

I had lined up a couple of vendors to get quotes and product info but I went with Hansons Windows because their windows met my requirements and the lifetime guarantee was an added bonus. There were no issues during my window installation, other than peace of mind that my heating bills will decrease before the snow season begins.

This is my first time dealing with Hansons Windows but so far they are a company that stands firmly behind their products.

I have no complaints and Hansons Windows has lived up to their word and as long as I trust a company then I will return to them for service in the future.

• Pros: professional, reliable, quality product