Belmont >Beauty > American Day Spa
493c Trapelo Rd, Belmont, MA | Directions 0247842.387707 -71.189350
Terrible! Do NOT go here!! – I went to American Day Spa about a year ago. I went because I had a coupon. Boy, I wish I never saw that coupon!
The girl there BUTCHERED my hair!! She did not do what I had asked at all. She had no clue what she was doing. She chopped off the hair on sides of my head! She cut it so terribly that I called to go back to TRY to have it fixed even though I knew it would be tough or impossible to fix this awful cut (they can't make the hair grow back!)
They told me that the same girl (I wish I could remember her name) had to do my hair again, that they wouldn't let another hairdresser try to fix it. I was not happy with that. Since this was the girl who messed it up in the first place, I knew she wouldn't be competent.
Anyway, she could not fix it.
When I was trying to work with her, she ended up saying that she could not fix it. When I left and said that she wasn't able to fix it, they were VERY RUDE!!!!!
It took me over a year to grow my hair back from that terrible haircut!!! THAT is how bad it was! No amount of money is worth that!
Poor customer service at front desk – i went to this place 4 times and i've noticed poor customer service at the front desk ALL the 4 times..the ladies sitting at the front desk just say their own jokes behind the counter and laugh, once you are there..One word, very unprofessional...but there is one lady there, who is pretty nice, Kristen..donno if she is still there.
Don't Go – I would not recommend this place at all. I used to go here to get massages and loved them until the woman left. I also had my hair cut here once and it was an extremely amateur job. Since then, I have gone in to buy product since it is very close to where I live. They are rude at the front desk and very unprofessional. You will notice when you go in there it is always dead. I can see why. With so many choices in this area, it makes no sense to go to American Day Spa. You will be disappointed.
Horrible Customer Service – My girlfriends and I had started going here and then just tried to make appointments to go back and the customer service was HORRIBLE. The girl on the phone was rude and would not help us book appointments. I finally said that I guess I would try to find another salon and was told "Good, Thank you". She insisted we only see the people we had seen before, even though one was on vacation and my girlfriend wanted to try someone new. She was extremely rude. Don't Go Here!!!!
Poor customer service is never acceptable. We are sorry for your experience and assure you that it is quite the exception rather than the rule. We have addressed this with our entire staff and hope that no customer ever has an experience like yours again.
The management at American Day Spa
Best salon on the planet!!!!! – I used to travel to Manhattan and Newbury street to have my "salon teatments", but now I have found a place that has better service at a reasonable price. I use almost all of the services offered there. I am there so often I am probably paying their mortgage! Everyone that works there is always great and I am sending all my friends there.
For those of you who have complained....ask yourself....are you ever happy? This many rave reviews can't all be wrong!!
WHAT AN AMAZING EXPERIENCE! – I do not know where to begin! The experience that I had along with my 2 girl friends was exquisite! The staff was wonderful and very accomadating to our personal needs and requests. After a full days worth of spa and hair services, we left American Day Spa feeling like brand new woman, ready for a fun night out. That night, we got stopped everywhere we went and were asked where we got our hair done. I will always speak very highly of American Day Spa and all of their employees. I can't wait to come back and recieve yet another terrific encounter. Thank you very much American Day Spa!!!!
Had a bad experience – The last time I went there I had a horrible experience. I went in to have my hair brought back to my original color, (blonde after being brunette) but after hours of having my hair stripped, they wanted to send me home with crayon red hair. I wasn't happy with it, so they stripped it again, and then dyed it, my hair ended up the exact same shade as I went in, and everyone raved about how great it looked. I was incredibly frustrated, and I didn't have time to fight them about it because I was late for another appointment, and the owner actually had the nerve to tell me that she knocked a $100 off. Give me a break! My bill was still a couple hundred dollars, and I left looking exactly the same as I went in there. And she tried to act as though she were doing me a favor.
I will never return to American Day Spa, and I would not recommend them after this experience.
We sincerely apologize for your bad experience and are stunned. Please give us the opportunity to reconsider your experience at American Day Spa by allowing us to provide you with a complimentary service. We are confident that your new experience at American Day Spa will exceed your expectations.
Again, our deepest apologies for your unacceptable experience.
The Management of American Day Spa
great salon, great service! – I recently visited ADS (American Day Spa) for the first time with my best friend for a mani/pedi and had a wonderful experience! I used my 20% off coupon from Citysearch and recieved a fabulous mani/pedi in an extremely comfy pedicure chair. Our appointment was on time, we had friendly service, and the prices were very reasonable! I would highly recommend ADS to anyone for it's great service and affordability.
An awesome place to bring a group – I brought 10 of my friends to American Day Spa for my 21st birthday. It was so awesome. We all got mini facials and 30-min massages. They brought in some great food and gave everyone little gifts to take home. The people were so nice and accommedating there. I highly recommend this place. They have great prices for the service they provide!
Thank so much for your kind words and choosing American Day Spa. We enjoyed celebrating your birthday with you and and are happy to hear about your great experience. Thank you for your recomendation and hope to see you again.
At American Day Spa, we aspire to be the premiere destination for special events to rejuvenate your body and soul.
So Disappointed – I used to love this place. I would come here whenever my schedule and budget would allow (about 12 times a year). Used to tell my friends about it. BUT The last THREE times I have been here have been stressful. Not exactly the feeling you want when you go to a "spa." Everyone has a bad day but three is a trend. I would go to get a bunch of services done all at once- NOT CHEAP. And most recently my stylist was late, the front desk staff was snooty, rude, talking about college exploits and quite offensive inappropriate things with the new owner who was loud and rather obnoxious. When I went to speak to her about my unhappy experience she did not make eye contact with me and talked around my issues as if she were brushing it off. I just want to be treated with respect and courtesy. I wasn't looking for anything free but maybe just an acknowledgement of my freedback. I know the ownership changed and with that it seems the customer service as well the cleanliness has become overlooked and just bad. I tried to overlook the small stuff like the dirt and the clumps of hair on the stairs and the staff stepping out with the door OPEN to smoke (gross). But when the owner herself treated me like I was insignificant - I felt as though I should warn those who may go there for a special occassion. I will not be returning.
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