Waltham >Household Appliances > Warrendale Appliance
85 River St, Waltham, MA | Directions 0245342.369073 -71.219077
Mon-Fri: 10:00AM-6:00PM; Sat: 10:00AM-5:00PM; Sun: Closed
great shopping experience – i went into warrendale appliance about a week ago looking to get my parents a few housewarming gifts that they needed. the owner, allan, gave me a great deal for a new 42 inch LED tv, a glass top stove, and a brand new top of the line bosch dishwasher. i purchased them, allan told me that the appliances would be delivered about 2 days later. i was more than pleased when a saleswoman named erica called me confirming a time and made sure i would be at my parents house. when the delivery men showed up, they were very nice and handled the appliances very carefully, and not one of them was damaged. i was very impressed with warrendale appliance, especially the customer service. i will most definitely be back for more great deals. thanks warrendale!
Under New Ownership! – My parents needed a new dishwasher so after doing some research I chose a Bosh model and searched for a competitive price near by; Warrendale Appliance had it at a good price.
My family and I had previously sworn never to shop there again because of multiple run-ins with the owner (Previous Owner), who was a rude old man with a bad temper.
Against my better judgment we decided to check them out. To my surprise it was under new ownership. Unlike previous shopping experiences at Warrendale Appliance it was a pleasant one. The new owner seemed like a nice man who was knowledgeable about his product; he was helpful but not pushy. We purchased the Bosh dishwasher that we went in for and are happy with our purchase.
After many years of avoiding this business and warning others to do the same, I intend to shop here again in the future and I would recommend this business to friends.
Pros: New owner, competitive prices, instant rebates, small local business, they except most major credit cards
Cons: They don’t take American Express (so that they can keep there prices low)
Great Experience – Today, I went into Warrendale appliance looking for a refrigerator. Granted its not something anyone shops for too frequently, I really didn't know much in regards to brands, features, and reliability. I like the intimate, small store experience and figured they'ld be the best place to start. There were two salespeople present, the younger of the two greeted me first and started showing me around. For a younger gentleman, he was surprisingly very knowledgeable about the different brands, features, and customer service. When he excused himself to answer the phone, the older salesman introduced himself and began helping me. Right away, i could tell he was very experienced.He was familiar with all of the products with the pros and cons of each. Neither salesman ever pressured me nor pushed me to buy a certain one, they were only interested in finding the right one for ME! If i was already happy enough with the service and price, they tell me I get an additional $150.00 off in rebates AND get it delivered the NEXT DAY! Overall, i walked in relatively blind and undecided. However, when i left, i felt happy and confident i made the right choice at and even better price. Definitely will be back.
WONDERFUL SHOPPING TRIP – Today my wife and I went looking for laundry machines and found Warrendale Appliance on the internet and on the web site it say "Come see what we do right" The new owner Allan was there and one salesman Bill. The both
men paid close attention to our needs and sold us a washer and dryer . The best part of the deal was paying
the store had a $50 instant rebate on the washer a $75 instant rebate for buying the pair then a senior citizens discount and then a $100 mail in rebate the laundry pair was less than $1000 delivered and set up. I have never written a review before but I just had to congratulate this place in the customer service and deals I give an A ++++
Horrible Customer Service – I ordered a refrigerator on Monday, spending a large sum of money, on Thursday it was delivered severely damaged the delivery man stated I should not accept as it looked crushed. I called Warrendale to let them know I was refusing delivery and would need a replacement immediately since I had already given my old one away. Alan, told me he could not get one to me until Monday, he could loan me one but couldn't deliver it. I told him this was unacceptable and wanted to cancel order, he stated I needed to come in to credit my card and that I would never find one by Monday. I drove down there and neglected to bring original bill, but assumed they would have a copy in computer...NO he wanted original, drove back home, call Sears order new refrigerator, less price more options, better service reputation and delivery was for Saturday with an on call for Friday due to my circumstances which I had explained to salesman. Drove back to Warrendale, presented receipt and was told I could pick up the refrigerator at store tomorrow, we are talking about at big Whirlpool frenchdoor, bottom freezer, how the heck was I, a single woman, going to pick up and bring into my house. He did a full refund and I have made a vow NEVER to go back there, I am going to be purchasing a dishwasher and oven over the next few months and was going to use them, but not now. Over the years my parents and I bought every appliance from there, we have our own family business and feel it's right to keep the little guy going, not any more. They have lost their personal touch and have NO CUSTOMER SERVICE skills whats so ever. In this economy, customer satisfaction keeps people open and out of bankruptcy, sad to say if they continue this way I won't be surprised to see a going out of business sale!
Response to Lpaige – It is shameful that some people lack the social graces of telling the truth. I have worked at Warrendale for 12 years. I take great pride in my work and usually know of each customer comments on a personal level.
Most of our customers are honest and have no need to hide behind blogs nameless. Lpaige did buy a washer
he did pay a great price $250 for a Bosch washer after rebate. Where the story goes off track is the customers old washer was rusty covered in grease and falling part and still connected (washers must be disconnected ) Our drivers could not carry the machine safely. The customer had a half door going out of his basement and his wife did not want the old washer traveling thru her clean home. So given the conditions of the stair way the half door and the washer the drivers made the decision that they could not remove the washer the way it was( the drivers like removing they get paid more and get the old piece to sell for junk) The customer demanded yelling that he should be given an answer of when we would remove the old machine not taking any responsibility for his delivery conditions. ...more
more will follow
Insanely Bad Service – My wife and I like to support local stores, so we headed to Warrendale instead of a big box store to purchase a new washing machine. During the sales process, they were a little odd. Not a great shopping experience and the prices were higher than Sears or Best Buy.
We bought our new washing machine during a state-run stimulus package deal under which we would get a rebate for replacing our appliance with a more energy efficient one. To qualify, the dealer had to remove and recycle the old appliance and sign a form certifying that it had been done.
The problems start when the washing machine is delivered. The delivery guy starts moaning about the narrow hallways and doors (this is new england where many old homes have narrow doors and hallways). It's clear he doesn't want to deal with removing the old washing machine, so he starts rocking it back and forth until one corner of the cover comes loose. At this point he says he can't remove it because it might "fall apart." He said he'd have to send someone back because he doesn't have a strap to secure the washing machine one the truck. We ask when that will happen and he said. I don't know, you'll have to call to find out.
Annoyed we call the dispatcher who tells us we need to call the store. The store says call the dispatcher. We inform them that we have and they instructed us to. Store says, ok, I'll call them and call you back. The rest of the day passes with no call back. The following day nobody calls, so we finally call in the late afternoon and "Alan" the sales rep supposedly helping us is gone for the day. Annoyed, but still thinking this will eventually be resolved we let it go for the day (a Friday). The following day is a Saturday and we are in the neighborhood running errands. We figure we'll stop in the store to get the issue straightened out.
We walk into the store and an older gentleman is sitting behind the counter staring at a computer. We wait and wait for him to acknowledge our presence. He never does, so I say hello. He looks up and with a lot of attitude says, "what?" I ask if Alan is in. He says, "no" and goes back to his computer screen. I say, "well maybe you can help us" and begin to describe the situation. He say, "yeah, yeah, the washing machine that's in pieces..." I respond that it's actually not in pieces that the driver just needed a strap to secure the washing machine. He brushes me off saying, I don't really know anything about it, I'M JUST THE OWNER. I said, "oh good, you're the owner, you'll be able to help us." He then completely loses it and starts shouting and screaming with spit coming out of his mouth. He storms around the counter and screams in my face to get the "F" out of his store. I'm completely floored and don't know what to say. I asked, "you're the owner?" "Why are you screaming and swearing at me?" He tells me again to get out of his store or he'll call the police. I told him to be my guest and he storms over to the phone and pretends to call, then before speaking slams down the receiver and storms back over to me shouting swearing, calling me an ahole, and telling me to get the f out of the store. He's on a wild rant, storming around the store, slamming things around. At one point he goes into the back office and I truly think he's going to get a gun. My wife is petrified and says, let's get out of here. As we're heading to the door in a state of shock he comes flying back out, screaming and swearing again. He comes at me with a raised fist and screams GET OUT!!! At this point he's standing between my wife and the door. I ask him to step aside so she can leave. I'm really frightened that he's going to hit me or my wife. He was totally unhinged. We finally leave and he comes back shouting at us across the parking lot and then slams the door.
The problem was only resolved after we called our credit card and stopped payment until the old machine was removed.
This is not truthful the customer would not leave the store and he was demanding that his problem be solved. (no problem can be resolved with out careful consideration
of the situation ) The customer was rude and unhinged
The customer was in yelling very close to the store owner
personal space. The "story you just read is fiction" and the writer is hiding is name.
P R I C E G A U G I N G – Its a hot day , I am trying to find an AC about 5- 6000 BTU's my house cant hold much , so I go to this place , BJ's was sold out , best Buy had only 10,000 . Off my daughter and I go in the heat thinking these stores will have competitive prices !!! Bj's was 99.00 , Best Buy was 139.99 so I was thinking Ok good price range . I should have known something was wrong when the woman in the truck beside us looked at me and shook her head.
So in we go , there is this unkept man behind the counter , no greetings , no nothing so I smiled and asked him " what type of AC's do you carry " he said " The best " I chuckled a bit and said " let me rephrase that , what BTU's do you carry ?" he went into what they carried and I said ok , what does the 6000 BTU's cost .. He said ....."299.99" my mouth hit the floor !! "I said oh Bj's had them for 99.00 " he said " Then go to Bj's " I looked at him and said " That isnt exactly good customer service , is your manager around ?" he stepped from behind the counter as I was making my way out and said "no" I asked when he would be back , got the names and all that . I told him if he wanted to give goosd customer service at least show me what he had , he stuck his head out the door as I exited and told him to get out of my face , he told me to get out of his and locked the door !!!
Richard was his name , a rude lil man who has nothing better to do but drive away customers and these small mom and pop stores wonder why they cant survive , its because of people like him , with all the people looking for a job I bet they could get in somne delightful , personable people . I will NEVER go back , I am reporting them as PRICE GAUGING and I will tell my friends and make sure that people know what to expect , its a shame one person ruined that but after readin g these reviews I know who they talk about and what they mean ..
Warrendale Appliance ~ Just what you need and friendly service too! What more could you ask for? – I needed a microwave for my Dad. He needed something easy to run. I didn't want to go to the mall. I wanted to go to a local, reputable merchant, so I went to Warrendale Appliance. I told them what I needed and got exactly what my Dad would want. There was no pressure. They are friendly, great service & the microwave brought to my car. Thanks! What more can I ask for? Thanks again and I'll definitely go back!!
THE BEST APPLIANCE STORE IN THE AREA – I'm so happy that I went in to this store. It's like a step back in time when the store keepers really wanted to help the customer. I found the refrigerator and stove that I needed the delivery was quick and accurate.The salesman was happy and helpful and he even answered all of my questions regarding the February TV change. I KNOW I have found a place to buy my new LCD TV and every other appliance I may need. This store is a great find.
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