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At a Glance
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80% ambiance
“The ambiance is what every woman desearves, clean, elegant, modern and very service oriented.”
100% drinks
“also love the customer service from the beautiful tea presentaion to enjoying wonderful chocolates while I had my hair cut.”
100% food quality
“she gave me a very sassy and stylish look, being almost fithy, the haircut gave me a very fresh young Look!”
100% return potential
“They seem to forget about the customer who pays lots of money and expects an outstanding service in return.”
72% service
“feel like this kind of haircut could have been avoided if she had paid any attention to me at all, she was late, her assistant was more attentive and helpful than her, and she barely said a word or looked at me in the mirror, she was too busy looking ev”
62% value
“The salon is shockinglyu overpriced, the owner's relationship with employees is nothing short of bizarre and the results are erratic.”
50% wait time
“From the minute, I entered the salon, I encountered flawless customer service.”
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Blue A Complete Hair Salon…
blue - ach salon
@blueachsalon
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7 days ago
Tips for Blue A Complete Hair Salon
September 11, 2011
Traumatized. I spent 5 years growing out a butchered hair cut. The worst part is my sister endured worse.
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Heart
November 30, 2010
Some Good/Some Bad.
I've been there only three or four times and have found most of the people there friendly even though if truth be told I was a little intimidated when I first came in.
The problem I've had is finding someone there to cut my hair. It's changed in the past year with a great deal of thinning and loss which (along with being slightly hysterical) I have no idea what to do with it anymore. I saw Paula, who gave me a cut I wasn't happy with (actually barely cut it at all). When I've tried to find someone else who may be good with my hair type (I'm extremely nervous these days) I really haven't gotten any decent input. It would be great to feel like I could get my hair cut there! Anyone got any ideas about who might be good?
I've primarily gotten color there. My stylist listens to what I say and tries to accommodate me. She's obviously pretty new but I don't mind - she asks for help whenever necessary instead of trying to go it alone, which I appreciate. Nicest thing is she fit me in for a same day emergency appointment! Perhaps that speaks to her popularity but she's great with me.
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Heart
September 11, 2010
Blue if you want the best of metro Boston. Paula Donovan, the owner of Blue, is a real professional. There is NOTHING about hair she doesn't know or hasn't done with excellence. I've been to Newbury St. salons, to New Yorks salons and all over. Paula rocks right up there with the best of the best. The ONLY place to go for a perm.
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Heart
June 15, 2010
I LOVE BLUE!!. I found Blue after my regular stylist colored my hair the wrong shade. Anna spent a generous amount of time with me explaining how to fix the color without damaging my hair and listening to all my concerns about my cut and color. I was thrilled with the level of attention and professional service I received. I walked out of Blue that day knowing that I had found my new salon! Not to mention I can't remember the last time so many of my friends and co-workers complimented my hair! Blue is worth every penny!
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Heart
May 12, 2010
Kerry is at Novita Hair Salon in Cambridge. The number is (617) 497-5645. She's been cutting my hair for four years and I'm happy to have found her. Wouldn't bother going to Blue but for Kerry. I agree with other posters about the negative atmosphere created by the owner of the Salon. Creepy.
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Heart
February 13, 2010
Pay for a stylist get an assistant. I recently went to Blue for the first time. Lets just say the consult I was told about with the creative director never happened. Upon arrival I was told my hairdresser would be a girl named Anna & that she would be with me shortly. When I saw her I was excited because she looked great & I thought when I left I would too. Much to my surprise after being quoted & accepting a price that I thought was a bit much the damn girl barely even touched me. She sat at the desk or was gone the whole time i was there. I felt like she literally took my money and ran. My hair came out good but she didn't do it, & for that reason I wont be back. Why would I pay for something I did not get? Beware of the scam..... if your looking for students still in training at this "teaching" salon... I suggest go to a beauty school. It would be a whole lot cheaper.
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Heart
November 25, 2009
Difficult Salon in several ways. I hate to write a bad review but wish I had known before used this salon. The thing the finally made me quit the salon was the parking situation. You have to use the public lots in Lexington and finding a space can be challenging. My hairdresser had to go and move my car for me when the two hours was up. The salon has a somewhat snooty atmosphere and the hairdressers seem to be intimidated by the owner, Paula. I don't get this as she seems friendly enough to the clients. However, it creates a certain atmosphere. The Salon is super expensive for what you get. On the positive side, I do believe that the haircare is good quality but you don't have to spend so much to get the same thing.
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Heart
August 31, 2009
Excellent Stylist But Owner Needs to Stay Behind The Scenes.
I am in my late 40s and they don't attempt to make me look like I am in my 20s. In the four years I have been going to Blue, I have used several stylists and find that most listen carefully to what you want.
The owner, Paula definitely strives to achieve a professional atmosphere and she succeeds except for herself. She is brash and can be verbally abusive to her staff. Many days she is moody and will not greet her customers.. I have several friends who stopped going to Blue because of her and her reputation is well known. I gave the salon two stars because of her. You have to know what you are walking into. As mentioned in a previous review, Anna is a fantastic stylist
Why did I write this review now? I recently had my hair styled and Paula was in one of her moods and I almost said something to her face. But I didn't and am now taking the coward's way of expressing my frustration
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