189 Bedford St, Lexington, MA | Directions 0242042.459683 -71.238075
Provided by CityGrid
We look forward to the opportunity to serve you. Please present this offer to receive 20% off your first service with us. *New clients only; Must present printed offer at time of appointment; May not be combined with other offers; Restrictions may apply or vary by location - please inquire.
Very Satisfied Client – Recently went to Philip Ciampa for color and cut. My stylist was Allison. Everyone was friendly and helpful. Allison took the time to find out what I wanted and my color results far exceeded my expectations. I have received more complements over the last week than I have ever received. My hair which is usually dry and dull now actually shines. Allison and Philip Ciampa will definitely see me again
Lovely place – It's one of my favorite places to visit. The service is very good. The staff is very friendly and welcoming. It's a great and cozy place. It's also well-located.
My favorite place to visit – I love going to the Lexington location because I am always cheerfully greeted by the staff and warmly welcomed. If you're looking for a great place and relaxing atmosphere to get your hair done, a facial or an awesome massage, this is the place to go. And it's right off of 128 so it's convenient when you're on your way home from work! Definitely worth going... I can't wait to go back!
Great service – I've been a client of Tony for over 4 years and plan on being one for many more. Like the rest of the staff at this location, he's always friendly and appreciative of my patronage. They're young, but experienced, and provide a great atmosphere in addition to the top-notch service and styling.
Awful business practice – I just had my hair cut there last week for the second time. I came away thinking that I'd found a place that I could see myself coming to for a long time. Unfortunately, my mind has been changed in the worst way. The following day I recieved a phone call from the salon. They called to tell me I'd been undercharded the day before and thus were asking me for my payment information to make up the difference. I was in a huge rush to get to the airport and the woman refused to let it go. She guilted me into making the payment by saying I owe it to the woman who did my hair. Of course after I got off the phone, a million issues came up in my mind. One of which being that my stylist would see none of that money.
I have to tell you I was so astounded and taken aback by this. I felt it was completely inappropriate to be calling a customer at home to remedy a mistake that they had made. I have worked in customer service for many years and would never dream of doing something like that. It is awful business practice and displays a great lack of tact. And for a business that rely's on word of mouth and a consistent client base, they really dropped the ball. I not only will never return, but I will be spreading the word to friends not to go as well. There are plenty of other great salon's who actually have tact and friendly service.
Editorial Review – Microdermabrasion peals, facials, massages, food and other amenities are offered at this New England day spa.
best hairstylist/colorist in town – Best Master colorist & hair stlyist anywhere. Have a creative group of people who will change your look and feel. Voted Top 50 Hair Salon in New England.
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