Stoneham >Merry Maids of Stoneham
“Expensive, below average service, bad equipment, broke my furniture, good customer service”
“But I would never call them again given: (A) They are probably the most expensive, (B) The service is almost exactly the same as what an independant person would do, (C) The equipment is terrible, (D) They broke my bathdoor for the 1st time they came to m”
Kind of a shame when you read a review and you notice the only good reviews MUST have be written by the owner or office manager. They sound like commericals. My guess would be the office manager. Did anyone else notice that they promoted the other offices owned by the same person in a totally different region? How would those 2 reviewers even know how the other cleaning staff works?
Merry Maids Stoneham uses older then old equipment. They re-use cloths, sponges etc in your home that they used in other peoples homes for about 3 days...That's about 15 houses!!! YUK! They DO NOT disinfect anything...Not even a surface cleaning..They are not careful with furniture/belongings. . I have had many items broken in my home then tried to call the office to speak to the office manager... Good luck with that. He/She must be up in the other offices managing them.
The cleaning is below average and the office seems distracted by the customer
Upon reading your comments we immediately researched our records and phone recordings and did not discover any information which described your experience. This situation is unfortunate and disappointing. We would love the opportunity to speak with you so we can identify your experience, address your concerns and clarify any misconceptions you may have about our equipment and cleaning cloths. I assure you that our equipment is maintained and sanitized each day.
Spectacular Home Cleaning Service !!!. Merry Maids of Stoneham, MA is a Godsend! I couldn't agree more with happy2bme2010 ! People will always express the negative, but hardly express positive. Well, I can speak for myself, my family and some friends of mine...we LOVE Merry Maids of Stoneham, MA. The girls are hardworking, dedicated & professional. Nothing is perfect in life and home cleaning is probably everyone's least favorite activity- but these girls really give their best effort to pleasing customers. I have never been more satisfied with other cleaning services before Merry Maids. The office staff, as well, are a delight to deal with ! The girls and office members give their all- it shows in every aspect. They really live up to being the Nation's #1 home cleaners! I have heard the same about Lawrence, MA and Manchester, NH- I think they may be owned by the same owner. Either way- HIGHLY reccomended! : )
Awesome Professional Clean !. I am sure everyone has negative experiences with companys and negativity will almost always prompt a review. Those of us that are pleased with a company may not even think to give a review. The world surely needs more positivity : ) Well, my experience is that myself and many others I have known have had wonderful experiences with Merry Maids- for MANY years. I cannot speak for any other area- other than the 3 Merry Maids that are in my area. Those would be Stoneham, Lawrence & Manchester, NH. I would highly recommend either to anyone looking for quality, thorough, dependable and no risk home cleanings. One of the main problems of getting a house cleaner is trusting someone you do not know. Independent cleaners may be slightly cheaper, but the security of a company like Merry Maids backing those individuals is worth the extra money. Peace of mind is priceless. They take all the work out of worrying. They are fully bonded, insured, do background checks, drug screening, training, uniformed and take care of all taxes/paperwork. Many people don't realize- as I recently found out- hiring an independent cleaner causes more hassles than what you may save. You actually have to file taxes for them, or else it is considered a slave-like situation. I know! Shocking, but true.
Think Twice. Where I would not agree that first time cleanings are more than triple what an independant would charge (independant meaning an 'under the table' employee perhaps?), I would definitely agree otherwise when it comes down to the Merry Maids service. I was not impressed with the service, as well. I used MM two times before cancelling my service to go with a cleaning girl recommended by a friend. I did not like the over-use of cloths throughout my home nor did I care for the idea of the dirty sponges being used which were obviously used for each house cleaned by MM. EEEWWW! Perhaps the staff was not fluent in English, but they were firnedly and attentive and not abusive with my furniture. In fact, one woman groomed my carpet with the vaccuum; but again, as mentioned, it was done with a beat-up machine. The product was second rate; they did NOT use a disinfectant in my bathroom or kitchen which was surprising. Overall, I felt that this service gave an illusion of being clean as oppossed to actually thoroughly cleaning (ie" sanitizing and disinfecting).
Expensive, below average service, bad equipment, broke my furniture, good customer service.
I think I agree to the 7.4 rating. I would rate this service as sub-par and give it a 6 on a scale of 10. The level of services (what they clean, how they clean, time to total cleaning, scheduling, how good of a job they do and how particular they are, how careful they are with your furniture, the kind of products they use, etc) was below average but prices for 1st time cleaning were almost 3 times what someone would normally charge. The bi-weekly cleaning is ~$100 compared to the $60-$80 for the independant (!30% more expensive) operators. They also use thei rown products which I am not too big of a fan. They equipment they used (vaccum, steamers, etc) was old and something I would never use in a home. The people cleaning my house did not speak English very well which I can deal with but for some folks, this can be a downer. The worst part is that they broke my bathroom door and I am in the process of dealign with it. They were DEFINATELY NOT careful with some of the furniture which was not pleasant.
The good part if that they are insured and can come back if you are not satisfied with their service. But I would never call them again given: (A) They are probably the most expensive, (B) The service is almost exactly the same as what an independant person would do, (C) The equipment is terrible, (D) They broke my bathdoor for the 1st time they came to my house.
I wuold definately NTO recomend them from a practical perspective. Think about your ROI (Return on Investment). Why would yuo pay more to get the same stuff - in fact compared to my independant operator who uses a Dyson vaccum cleaner (a $600 vaccum) and has a $2000 steamer and charges me $65 for the whole house compared to the sub-standard stuff used by these guys charging me $100.
Overall disappointment and frustration!
Editorial Review by Citysearch Editors. World's largest home cleaning network provides basic cleaning and customized services including oven cleaning, window washing, packing and unpacking.
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