Oatfield
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Dog and Cat Spa
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smelly smelly smelly. Walked in to see about boarding and we were ignored and the lady there looked and acted like she was on drugs. The place smelled terrible and when we looked in the play room there was feces on the floor. There were dogs in the dirty play room with no supervision and they looked really bored. They were very unprofessional and did not have any flyers or anything they could give me on prices or days open etc. The lady scribbled the information on a scrap paper and handed to me. When asked what they do if my dog got hurt in their care and she refused to answer and just said “nothing ever happens here”. If they are this unprofessional to a new client I fear how they will treat my pets!…
Some resolution to complaint.
I recently posted a negative review on the Dog and Cat Spa and the owner finally contacted me, a couple of months later, to resolve the issue. She said she had been in the hospital getting several
feet of her intestine removed. "TMI."
I had contacted the BBB regarding my complaint and the owner agreed to reimburse my money. I appreciate that, however, she was still blaming me, the customer, and her manager for whom she said she fired. Fundementally, in my opinion, the problem is at the top of the chain and how they manage their employees and store. I am certain that the Dog and Cat Spa have had happy customers, however there is a obvious need for improvement. Good luck Dog and Cat Spa and consider the feedback you get here in the reviews to improve your customer service.…
Very suspicious. After a bunch of bad reviews, several 5 star ones with generic names appear 5-6 days apart from one another each defending the place so strongly? This place isn't all bad, it's fairly flexible, but be sure to double check how much they charge you, or bring in an internet-enabled phone to confirm their prices; they seem to overcharge and then just point at a sheet of printer paper with a series of numbers scrawled across it as proof that what they're charging. The employees seem to be pretty decent, but they all live in fear of their boss, who's rather over-the-top.…
Great place great service. Loved how caring and gentle they were with my very scared puppy. They took it nice and slow with my scared dog . Very matted so de she won't let me come near her with a brush and shebend upbeagging her tail and gave the groomed kissesnwjen she was done…
the name says it all..
This place is truly has it all for your dog! I bring my 10yr old rottweiler and 10 month old black lab here often, and they love it! when you first walk in there are tons of toys and treats for your
dogs and cats. There is food too, and its high quality stuff! I usually just bring my dogs in for baths but have done the boarding and daycare too. they have really good smelly shampoo that lasts a long time. My rotty doesnt do the daycare due to her old age and cause she isnt the best with other dogs but my black lab does and when ever i come pick him up he is exhausted from all of his playtime. I am friends with the front desk girl and she loves working there. The people that work there are really good with my dogs, and I trust them. I have other family members that bring their dogs there as well. My Aunt gets her golden cut there every month or so and she has never had any problem with them either.
its sad to see all of the bad posts on here because i would have to disagree with them. I have met the owner and she is very smart when it comes to dogs and cats, i always take her advice and have never regretted it.
This is a good place for your dogs and cats. it truly is a spa.…
