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06/19/09
Strange Nasty Place
by Joe5678 at Citysearch
Person answering the phone has nasty attitude. I read another review and thought maybe it was just a bad day experience. I was wrong. This place is very nasty. They Ask for all personal info before making an appointment then gives an appointment 9 weeks out!!!! for a simple eye exam!! Unbelievable nasty place... nasty tone insulting comments...Ugh!! I have better things to do then get treated like dirt, wait 9 weeks for a simple eye exam and then get a huge overpriced bill to pay for it all---NO THANKS
- Pros: none unless you like to be treated like dirt
- Cons: crappy attitude, Overcharge, 9 weeks for an appointment!
10/15/08
I had a different experience from JBT
by keen82 at Citysearch
To JBT:
Thank you for your honest reply--I am so sorry to hear of your friend's terminal illness and that s/he was indirectly subjected to such inappropriate treatment. I can't speak for the Amesbury office--I only go to the office in NBPT. I can tell you & anyone who may read this that in NBPT, the office has been wholly respectful to me and my family. Again, I cannot speak for all, but my experiences have always been positive...now, we'll see how this continues: I am in dire need of an upgrade in my contacts/glasses prescription & I leave to go back to college in two days! Hopefully, they will be as accommodating as I've always known them to be. I'll be sure to let you know if I am treated w/ disrespect, &c.
Again, this would be unusual--I love them all in the NBPT office! If you haven't tried yet, may I suggest the NBPT office?
I wish you & everyone else who reads this success in their search for professional eye care...our sense of sight is invaluable to us & we need honest, careful, genial, and well-trained optometrists who will treat us with respect and ensure that we are given the best care possible. Personally, I found this in Appleton Eye Associates of Newburyport, MA.
I'd be interested to hear what others have to say!
- Pros: Friendly staff, Dr. G, in particular has never ceased to make me laugh and put aside preoccupations w/regard to glasses, &c. Also, always willing to teach about his profession :-)
- Cons: Everyone's in need of eye care, so I've found there to be waiting lists, &c. I wish the office would expand!
08/27/07
Appleton is Lousy - Rude and Careless
by _jbt_ at Citysearch
The receptionist at the Amesbury office is rude and careless. I am hugely offended that the representative of this office showed such disinterest and could care less about helping someone with a limited time left to their life. I will never do business with nor recommend Appleton Eye Associates to anyone in the future.
I called to make an appointment for a dear friend who is new to the area and staying with me because of terminal illness.
The call went like this:
Me: I'd like to make an appt. for my friend who needs an eye exam and glasses.
Receptionist: Have they been seen here before?
Me: No
Receptionist: What type of insurance do they have? (asking this before even asking me for a name speaks volumes)
Me: Masshealth Commonhealth
Receptionist: We are booking into the end of October (2 months away). I don't have anything sooner.
Me: I'd like to think that my friend will still be around by the end of October but he has terminal cancer. He needs an eye exam and a new pair of glasses.
Receptionist: (in a cavalier tone) well, we don't have anything with anyone until the end of October. (I'm amazed that she couldn't even pretend care!)
Me: Well, do you have a cancellation list? (notice that I had to ask about this?)
Receptionist: Wellll, weee dooo, (in a stalling cavalier tone) but it's verrrrryyy looong. I can put your name on the list....if you want....
Me: Well, it doesn't sound like you want to...thanks all the same.
Receptionist: (no response - hung up on me).
Appleton is at the BOTTOM of our barrel.
