39 Green St, Newburyport, MA | Directions 0195042.809531 -70.872948
Very Professional – I have been going to Dr. Appleton for the past 15 years and have found him and his staff to be very professional, pleasant, friendly and helpful. Dr. Appleton is very knowledgeable and has done a great job for me with my contacts. I have never had to wait more than a few minutes before being seen.
Strange Nasty Place – Person answering the phone has nasty attitude. I read another review and thought maybe it was just a bad day experience. I was wrong. This place is very nasty. They Ask for all personal info before making an appointment then gives an appointment 9 weeks out!!!! for a simple eye exam!! Unbelievable nasty place... nasty tone insulting comments...Ugh!! I have better things to do then get treated like dirt, wait 9 weeks for a simple eye exam and then get a huge overpriced bill to pay for it all---NO THANKS
I had a different experience from JBT – To JBT:
Thank you for your honest reply--I am so sorry to hear of your friend's terminal illness and that s/he was indirectly subjected to such inappropriate treatment. I can't speak for the Amesbury office--I only go to the office in NBPT. I can tell you & anyone who may read this that in NBPT, the office has been wholly respectful to me and my family. Again, I cannot speak for all, but my experiences have always been positive...now, we'll see how this continues: I am in dire need of an upgrade in my contacts/glasses prescription & I leave to go back to college in two days! Hopefully, they will be as accommodating as I've always known them to be. I'll be sure to let you know if I am treated w/ disrespect, &c.
Again, this would be unusual--I love them all in the NBPT office! If you haven't tried yet, may I suggest the NBPT office?
I wish you & everyone else who reads this success in their search for professional eye care...our sense of sight is invaluable to us & we need honest, careful, genial, and well-trained optometrists who will treat us with respect and ensure that we are given the best care possible. Personally, I found this in Appleton Eye Associates of Newburyport, MA.
I'd be interested to hear what others have to say!
Appleton is Lousy - Rude and Careless – The receptionist at the Amesbury office is rude and careless. I am hugely offended that the representative of this office showed such disinterest and could care less about helping someone with a limited time left to their life. I will never do business with nor recommend Appleton Eye Associates to anyone in the future.
I called to make an appointment for a dear friend who is new to the area and staying with me because of terminal illness.
The call went like this:
Me: I'd like to make an appt. for my friend who needs an eye exam and glasses.
Receptionist: Have they been seen here before?
Receptionist: What type of insurance do they have? (asking this before even asking me for a name speaks volumes)
Me: Masshealth Commonhealth
Receptionist: We are booking into the end of October (2 months away). I don't have anything sooner.
Me: I'd like to think that my friend will still be around by the end of October but he has terminal cancer. He needs an eye exam and a new pair of glasses.
Receptionist: (in a cavalier tone) well, we don't have anything with anyone until the end of October. (I'm amazed that she couldn't even pretend care!)
Me: Well, do you have a cancellation list? (notice that I had to ask about this?)
Receptionist: Wellll, weee dooo, (in a stalling cavalier tone) but it's verrrrryyy looong. I can put your name on the list....if you want....
Me: Well, it doesn't sound like you want to...thanks all the same.
Receptionist: (no response - hung up on me).
Appleton is at the BOTTOM of our barrel.
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