Melrose >Women's Clothing > Saugus Shoe Barn
31 Osprey Rd, Saugus, MA | Directions 0190642.445271 -71.026027
VERY RUDE – I was looking for shoes to go with my wedding dress. I went to Saugus Shoe and my experience was one of the worst in customer service I have ever experienced at a retail store.
The woman was rude, unfriendly and lazy. She would barely get off her chair to help my friend and I with sizes, when it came time to look at color swatches she was not helpful at all. She basically threw the swatches at us and told us to pick one.
When I called a few days later to let them know I misplaced my receipt with the pick-up number to get my shoes after they have been dyed. The same woman told me that she could not guarantee that they would be able to find my shoes. Although I have proof I paid in full through my bank account, I can describe the shoes, and prove that I am who I say I am, she would not gurantee they could track down my shoes.
I was not surpised at this considering how we were treated when we first went to the store, but in any other situation, although the pick up number is very important I believe I would have assured that there is another way of tracking the shoes down and the salesperson would have assured me that I would have my shoes for my wedding day.
If I had not paid in full, I would cancel this order.
I will never shop there again and recommend anyone who needs to shoes for a special event to shop at any other location they possibly can.
Very difficult to return – I love to give business to the local places, but never again at the Shoe Barn. I looked at a pair of shoes for my wedding and I wasn't sure if they were the correct height for my gown so I asked if I could return them. He stated I could if the soles weren't marked up.
I went back within the 14 days and the woman at the counter examined the bottom and said there were pinprick marks and she couldn't take them back. You practically needed a microscope to see the marks!! She pointed to a sign high up on the wall that I did not notice when I bought the shoes and it wasn't pointed out to me at the time of purchase. Apparantly, you can only try them on carpet and since I tried them on in my bedroom which has hardwood floors they would not take them back. It was extremely obvious that they had never been worn for longer than about a minute, but this woman did not care. She stated she was the manager.
I am very disappointed and I would not recommend the Shoe Barn. Now I am struck with a pair of shoes I will never wear.
btw: Payless has a nice selection of shoes for all occasions and they dye the shoes as well.
best price on dance shoes,large selection of dressy shoes, help,helpful when asked for help. – eazy to get to. inbetween route 1 and route 99.watch hours on wednessday and thursday. opens at 12 noon.
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