Frank Gouveia Plumbing Contr

12/07/09

Abhorrent customer service

by chaachee at Citysearch

Immediately after having Frank Gouveia Plumbing replace my water heater, I started experiencing strange issues (air spurts, irregular temperature, knocking) that persist today (8 months later).

At this point, my issue is no longer with the product (though, obviously I'll need the water heater replaced sooner than later) but with the way FG mishandled the situation.

Calls go unanswered, appointments get missed, employees show no interest in actually fixing the problems. The only results came from contacting the Better Business Bureau and filing a complaint.

• Cons: Slow to address issues that arise

11/06/09

Excellent Plumbing Company!

by lammy07 at Citysearch

I have been using this company for years for my plumbing and heating. They always do a great job, are very clean, and I can trust them to back up their work. I highly recommend this company as one that has been around a long time, and will give you the best service around!

• Pros: reliable, knowledgeable, professional
• Cons: none

02/23/09

Had a Bad experience with them

by ibuntea at Citysearch

They worked less than an hour at my place and charged me 2.5 hours. Don't trust them. Find someone else. I called them for the first time as my regular guy was so busy and could not come. I will never call them again.

• Pros: nothing
• Cons: do not show up on the day they promise