Cooper Jewelers

12/07/09

THEY RUINED MY WATCH !!!

by shirley7 at Citysearch

This was my second time coming to this jewelery store. I had purchased a wedding band there the first time. Then I dropped off an expensive watch to be repaired. I was told it would be $30. A few minutes later, I was told it could possibly be an extra $20 because of the way the watch was made. I asked them to call me if it was. I never received a phone call. They called me to tell me that my watch was ready and I asked how much it would be and they replied $30. I show up and its $50. Not only did they charge me that $20 the face of my watch was scratched up. I said something and their reply was oh. They didn't care!! They called me up after and left a message that they would fix it for free. I already paid them an extra $20, how is that free? What condition will I receive my watch in if I send it back to them? All the diamonds would probably go missing. Never ever going there again. Can't even be bothered to call them back. Oh, and my battery is dead.

• Cons: Hacks!!!!

12/12/08

Rude employees

by BostonGirl68 at Citysearch

The store seemed to have nice items for sale, however the employees were very rude. Two of the ladies were too involved in their own (personal, not business) discussion to even acknowledge me. By the way, I am a 40 year old professional woman -- not some young girl -- it should have been obvious to them that I had buying potential. I will go elsewhere.

04/09/08

Very unfriendly staff

by dulladdress at Citysearch

I'd stay away from this local jeweler. The reception I received was unfriendly, and the service was poor. I requested the estimated value on heirloom in my possession--a service I know some jewelers offer--and I was met with cold stares and basically told that nothing is for free. While they probably think that is good business sense, I say it's bad business. I was a potential customer who works in the same town. If they had treated me well, that could have resulted in thousands of dollars in future revenue for the store. Now, that potential is gone. Good going, ladies. I like to give my business to local stores, and the only thing I expect in return friendly service. Now, I'll seek that at another jeweler.