VCA Central Animal Hospital

Finally I am not being RIPPED OFF!!!. Dr. Eby is AMAZING! She loves her patients more than there owners money. She truly cares. I recommend VCA to anyone in need of veterinary services. I had an emergency they got me in right away. They quoted me a price over the phone and I ended up paying for a regular office visit because when I got there, there was a cancellation. So I paid regular price rather than emergency price. They did not try to sell me every test possible or "pet" Benadryl. They are top notch!…

DON'T TAKE YOUR PET HERE !!!. I took my Yorkie in when he was 6 months old for a rash and hair loss problem he suffered with. He is now 9 months old and still suffering. After I had already spent hundreds of dollars, they finally advised me to go to a Dermatologist who, in ten minutes time, told me that it was MANGE, something these supposedly experienced doctors could not identify in months time. Even my fourteen year old daughter who had done research on the internet came up with the diagnosis of mange, which I excused since I thought at the time I was working with proffesional, competent doctors. Well, I was sadly mistaken. Because it had gone treated incorrectly for so long he now suffers from even more infectious sores, which threaten my other pets. He has lost frightening amounts of fur, sores all across his torso, which caked with blood and fur causes his clothes, which we use to hide and protect his raw skin, to become stuck to him with the desiccated blood. It makes me cry just to think about his pain, his cries when we try to hold him. All they kept pushing was expensive biopsies which I could not afford at the time, but never did they offer a simple skin scraping. Not surprising, since it cost only a fraction of the price compared to the biopsy. Now, this is not even close to over. I am going to contact whoever I can to get some results. The special diet, the special shampoo and all the harmful medications that are bad for a puppy were given without a simple skin scraping. There is NO excuse for this. All I can manage to say at this point is: What the hell kind of facility is this?…

LAST PLACE TO GO FOR GOOD CARE; LAST PLACE TO GO UNLESS U LIKE TO THROW AWAY LOTS OF $$$. This is the the second worst and most expensive place in the County (read below for first). They put my dog in their sick room with all the rest. He had very contagious kennel cough. The others were there with other serious illness and they could have easily gotten sick. My dog had a bad back, and despite my warnings, they were so rough with my dog he couldn't walk for month and he was there on an unrelated problem. I saw several people come up to the counter and argue that they were overcharged, their bills were thousands of dollars. I looked at my own bill and found they charged twice for most of the services! Everyone who caught their mistakes and pointed them out were treated rudely instead of receiving apologies. I found out that they charged THREE TIMES the price for medications that anyone else charged. Their medical care was inferior. Their treatment of customers was inferior. They only worse place is INLAND VALLEY ANIMAL HOSPITAL, they are even higher and they are outright abusive.…

Money Hungry Operation. I went to VCA Central Animal Hospital in Sept 08 on a Sunday because I had been there in the past and hadn't had any problems. My dog needed emergency surgery and I was given a quote of $3000. When I went to sign the quote it was changed to $5500 to $6000. The girl pressured me to sign it saying "It will ONLY be around $3000. If it is more, then you can talk to the manager." So I signed the form, not realizing they put the dog under my mom's account. I was told that I couldn't see my dog for 3 days since it would be too upsetting to her and they would call me. After the third day of not hearing anything, I went to the office at 9:30 at night. My dog was tied to a 3 foot leash to a counter and her feet were bleeding. I was very upset and asked how long she had been there and was told 3 days because she was too upset in the large cage. My dog was high on morphine and was strangulating herself on the leash and was skidding on the floor. There was no food or water available to her. The office staff was no help and acted as if this was my problem. They had been calling my ill mother for 3 days getting authorization for MRI's, ultrasounds, extra tests, etc. None of this was to my knowledge and I was stuck paying the bill. I was told to pay the $5500 and deal with the manager to get my refund. The manager was rude, not responsive, and minimized all my concerns. I called corporate, and after 10 calls, they felt they had given my dog "quality care." It is now December and VCA will only give me $311 for injections.

I called the corporate manager back to explain which laws were broken and what could they do about it. I felt I was cheated, since they authorized someone to charge on my account, tied my loving dog to a counter, and let her injure herself. I have closed all the accounts at VCA Central Animal Hospital and I advise anyone with a love for their animal to go anywhere else. They are not receptive if a problem arises. VCA will do NOTHING for you if you have one.…