buyer beware....a bunch of thieves at this dealership bought a new car then the increased the price and blamed me ty and his supervisor
Fixed right the first time!. I use Bob Symons with Midlands Honda for service. They are very friendly and nice. I really enjoy it!
Very honest and kind.
Corey was extremely patient with us, and very honest and kind in all workings of the deal in purchasing our Honda Insight. He is an absolute asset to your company!
— spenser reed ...
Justin has the customer in mind. I believe Justin has the customer in mind. This, to me, is the most important quality a sales agent can possess! When he went into the "back room,' I feel he represented my interests. I will continue owning Hondas partly because of the product and partly because of Justin. — Miriam Lane
Interesting... I had the same experience with a salesman named Phil as well from the same dealership.
I feel for sale people during this economic time but the reality of it is that it's a consumer world right now and the sales folks are just living in it. I'm not saying it's right or fair to them but it's the reality. We are idiots if we don't weigh our options as consumers. The fact is that everyone wants and needs our business and that's a very strong negotiating place. On top of that if the customer service begins to lack in any way on any one of those negotiations that to me is a red flag.
My experience with Phil was I received a quote from him and all was well. Following getting far superior quotes from other places we were considering going in another direction. When I sent Phil the email he sent two angry response emails back. I would not dignify either with a response. The one thing I will say is that within one hour of Phil's unprofessional emails I received a voice mail from the internet sales manager letting me know he had been reviewing the correspondence between Phil and I and apologized for Phil's unacceptable emails. It saddens me that my unfortunate experience with Phil was not the first and that five months later he is still working there.
The lesson in this is that times have changed and true competitive pricing and outstanding customer service must take center stage. I believe that today’s consumer does research and will wait to get the best deal. It's up to the dealers to train their sales people to change the way they react to the consumer.
Poor Customer Service.
In this economy you do your research and check prices from several dealers. I was referred by a friend so I requested a quote. At this point I wanted only to deal by email so I made that known in the comment section of the quote request and entered a bogus phone number in the required field. The internet sales person was "stunned" that the number I provided was not in service. I was stunned he ignored my request and tried to call.
By reply email I asked Phil for his bottom line "out the door" price for a Mystic Green 2009 Honda Accord EX-L. It was higher than another dealer and I purchased from the lower priced dealer.
I got an email from Phil asking if I was still in the market for a new car. In his email he stated: "If I do not hear back from you in a few days I will place you on a no contact list assuming you're not interested in a vehicle so you don't get pointless emails and calls from me. Look forward to hearing from you."
I should have just ignored the email but I replied. I thanked him and said that I had purchased a new car.
"Thank you for all the time!!!!!!"
I replied: "You're welcome."
His response: "I was being sarcastic?" (his question mark)
My response is this review.
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