Tuscana Resort Davenport Hotels

Doesn't Recommend

mydogfred

Joined 3 years ago

HORRIBLE EXCUSE FOR A "RESORT". OK so I booked this on Hotwire and yes... I paid next to nothing to stay there, BUT THAT'S THE DEAL THEY MADE WITH HOTWIRE... and taking out their "slow month" frustrations out on Hotwire customers is patently ridiculous.

I walk in and sit down at the registration desk. I have prepaid my entire stay through Hotwire. Oops. They have to charge me a $35 cleaning fee on top of my prepaid deposit.

My question to them??

"This is a 3.5 star hotel... I have never paid a "cleaning fee."

"Sir (the "manager" all but wagging his finger in my face) Sir. This is a RESORT. NOT a hotel."

"excuse me... huh?"

There was also another non-refundable "security fee" of $39.

Me again:

"What for? I have NEVER been charged a "security fee" at a hotel in my entire life."

"Sir. This is a RESORT. NOT a hotel."

"huh?"

As I sat there in the lobby, a guest was coming in from the pool and a rather surly old woman in the front office jumped on the guest to immediately exchange his pool towel.

I see. Now we are counting towels at a 3.5 star, ahem, "RESORT"??

My god almighty... I thought I was in the twilite zone.

Hotwire return my money (BTW they NEVER DO THAT) and I proceded to book a 2 bdrm 2 bath 4 star (oh my god another) "resort" within 2 miles of Disney for $39 per night.

And at $39 per night... with probably 1,000 vacant rooms in January... in the deepest recession since the 1930s... this other "ahem" "RESORT" was HAPPY to have us stay there.

I have NEVER in my life been subjected to such ghetto treatment and would advise all potential, ahem, "guests" to think long and hard before staying at this hotel.

Oops.

I mean "RESORT".