National Pool Wholesalers

Do not use these people!!!!. Jim at National Pool Wholesalers lied about a product I bought and when I received it did not fit. They refused to do anything about it. After going back and forth for months they refused to give me my money back or take the product back. Several months later I received a phone call from a collections company saying I owed an additional 900 dollars after they had already been paid. They fraudulently submitted a receipt to a collections company to harass me. Incredible!!! DO NOT USE THEM!!…

Customer service is a JOKE!!!. November 15,2011 I ordered a 21 inch round mesh pool cover. It arrived about 3 days later, which was GREAT. The cover is fine but the line is about 2 feet short of reaching around the pool. I called customer service which sent me to the internet. After HAVING to take the time to become a member, when I entered my invoice # it says it's not the right #. It IS the # they gave me! All I wanted was the correct line that's long enough to go ALL the way around the pool. It such a simple mistake for them to remedy, but I can't even reach them. Until they do, I will take my business elsewhere.…

Can't Speak for Everyone, but our experience was awesome!. I ordered a pump and filter from this company in June 2010 because they had the best price by far. After I had already placed my order, I read horrible reviews and thought for sure that I had entered a scam. I was literally sick to my stomach thinking I would never see that $400 again. I called customer service and they were very polite, gave me a tracking number for my order, and sure enough, it was here exactly when it was supposed to be. It didn't even take a week. I swore I was going to leave them a positive review just for it being such a pleasant transaction and then I totally forgot about it.

Recently our pump began making funny noises, like it's trying to hard or something. My husband was sure that the bearings (sp?) had gone bad. My husband called National Pool Wholesalers told them what was going on. He had no order number, no receipt, nothing. I mean, we bought the pump and filter from them over a year ago. The customer service guy looked up the order number and receipt for him. On top of that, he replaced the entire pump at no charge! He didn't even require my husband to pay to send the old pump back! All my husband had to do was get the stickers off of it so they knew which pump to replace. Absolutely top-notch customer service. Totally exceeded our expectations!

I can't speak for everyone else, obviously others have had a bad experience just from reading reviews. But generally, you only hear the negative and not the positive. This is probably why I never left the positive review after the first great experience. But after the customer service we received and the replacement pump, I'm making it a point to take the time and say that we were more than pleased with our purchase and the company itself. Very impressed! Will definitely be buying from again!…

The Worst. Ordered a 12 x 18 oval pool which they could not provide, they charged $3200.00 which they have still not refunded, I keep calling and they pass you off to anther person who promises the refund the next day but it never happens, I have had to contact visa that this is a fraudulent sale, Avoid at all costs

It has now been 3 weeks and still no refund, I since then got a perfectly good pool $500 cheaper from another company, I keep calling customer service just to get information for visa, National Pool are disgusting frauds…