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Fireside Designs
1769 Riverdale St, West Springfield, MA | Map it
(413) 733-0910 | View Website
1769 Riverdale St, West Springfield, MA | Map it
(413) 733-0910 | View Website
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BEWARE.
Save your money and go else where. After they get your money you are a nobody and they do not care. Even under warranty you still pay $150. service call for a product that is one week old. Thay
screwed up install and I have to pay? -------- BEWARE------- The store and expecially BEWARE of the owner!!!!!!!!!!!!!!
---------------------BEWARE-----------------------…
WORST CUSTOMER SERVICE EVER.
My brand new fireplace insert was installed improperly by the so called experts, they refused to come back and the OWNER of the store told me "if you do not like how i run my bisiness get the f**k
out of my store". So I did and called someone else which corrected their mistake and charged me only $50.00 BEWARE
STAY AWAY and BEWARE of the owner. Once they get your money you are a gonner. I spent $3000.00 there and wish I spent it elsewhere. BEWARE.…
Proprietor.
Fireside Designs does not have any records of anyone making a purchase by the name of RYAN COLE OR HAROLD REID ! These inflammatory and derogatory statements are a deliberate attempt of internet
harassment and bullying without accountability of the person making these accusations. They hide behind fictitious names. We do not speak to our clients in this manner. We gladly and willingly service what we sell. If we make an error, we make it right at no extra charge to the customer no matter what the issue is.
I would ask anyone reading these negative comments to keep an open mind and also consider there are two sides to every story.
We at Fireside Designs have been in the Hearth Industry for over twenty five years and have built our reputation on respect, honesty and integrity, offering the best products at the best value.
It has been my personal goal to provide unsurpassed customer service. We service thousands of products yearly and talk to hundreds of existing patrons and prospective clients weekly.
At times there are issues beyond our control because of manufacturer’s various policies. We make every effort to work on behalf of our clients. At times issues can lead to misunderstanding.
We are not infallible, we are human and we make errors, but we make every effort to make it right. We learn from our mistakes. If you feel this has not been provided in your particular situation, please feel free to call or email me and I will be more than happy to personally address your concerns. Jean Peloquin CEO Fireside Designs jeanp@fireside-designs…
