Chicopee >Women's Clothing > Bridal Corner
720 Memorial Dr, Chicopee, MA | Directions 0102042.177802 -72.576940
I had a great experience at The Bridal Corner. The sales associate greeted me with a big smile. Listened to my vision of what I wanted in a wedding dress. She picked a few dresses from the revolving rack, that she thought would look nice on me. And I picked a few that I liked. I ended up saying Yes to a dress that she picked out. I love it! And I can't wait to wear it!
Was recently in there with my fiance. After the staff had to deal (quite well I might say) with an obnoxious Mom dropping the F-Bomb, my bride to be was treated like royalty!
Reviews are reviews, be YOUR own judge :) – Hi all,
So after reading all of these negative reviews I thought I would let you know about my experience. I just purchased my wedding dress from Bridal Corner a few weeks ago. I am very happy that I didn't read any of these negative rewiews before going because I probably wouldn't have kept my appointment and would have missed out on a wonderful experience.
That being said, I highly recommend Bridal Corner. I had gone to a few other places before going here and although had some good experiences they never felt like "the one".
Here's my experience at BC. I showed up to my appointment an hour late expecting them to not take me in or be very annoyed with my lateness. However, it was the complete opposite! I was greeted very kindly by both the owner and Maria, the seamstress, who would be helping me try on dresses.
The whole atmosphere of the BC is what a bride dreams of. Very clean, you get a nice big room to try on dresses and they have TONS of dresses that move around a revolving rack!
Not once did I feel like I was rushed, or felt like a burden, or even felt like the staff was annoyed at me and my party. In fact, we stayed past closing time and no one made any remarks that they were closing and we had to be out.
I didn't feel pushed into buying an expensive dress, or hasseled at all. I found the dress of my dreams at a very affordable price. Sure, they could have pushed me into buying a more expensive dress easily, but instead they agreed that the less expensive dress I loved looked amazing and couldn't have been happier for me..
I felt very taken care of and was even surprized to get a personal "Thank you" card in the mail for choosing them on my special day.
I can not say enough kind words about Bridal Corner and I think if you are taking the time to read reviews, give them a chance and then YOU can decide your own review. Don't let any negativity hold you back from an awesome store, I am truly happy I didn't.
Awful customer service – The bridal corner has the worst hours and a very rude staff. I returned a tux that was rented for a wedding on Thursday after a Saturday wedding. I agree that is later then usual but the store closes on Tuesday at 4 and all day Wednesday. When I returned the woman at the counter informed me I would be charged an extra $40 for a late fee. I spoke out against that and she became very rude. I work Monday through Friday 8 - 6 and tried to return it after work on Tuesday. She did not care one bit and said she was charging my card the extra $40! Terrible customer service.
very upsetting experience – I am a bridesmaid in a wedding coming up in September. I ordered my dress over the phone (with a credit card) because I am from the Boston area, and could in to the store, and it was without incident.
I was informed that the dress was in and had to be picked up within 30 days. So I made plans to pack up my two small children, which I then had to arrange for child care for, drive 2 hours, then make my way over to “Bridal Corner” to pick up my dress. I am not complaining about any of this, for this is just my life with two kids, and I am happy to do it, but as any mother knows, it requires some planning.
I get to the “Bridal Corner”, try on my beautiful blue satin dress, and decide to pick up because it needed to be altered and I heard that alterations there were very pricey. I get it, everybody needs to make a living, but I am not going to pay through the nose when I can go elsewhere and have it done at a lower price. So the owner and I are chatting as I pull out a checkbook to pay, and she tells me that she will not accept a check. I get that, with all the returned check fees and all. Okay, so I pull out the plastic. She then informs me that she will take only cash for this transaction. I tell her that I do not have any cash, and she tells me that I will have to go to the bank to withdraw some to be able to get my dress. I calmly take a deep breath and ask her why. She explains that she gets charged a fee for every credit card she runs, and it is too EXPENSIVE for her to take them. She then asks what bank I have, and tells me again to go get cash. Mind you, I am from Boston and my bank did not have a location in the Chicopee area, so she offered up directions to other banks. In other words, she wanted ME to pay a fee, so she would not have too.
I left the store very upset, and without my dress. I am really looking forward to going back outside of my 30 days (I am not from the area), to see what kind of fee that they come up with for holding it outside of my allotted time.
In short, this establishment needs to make its way out of the dark ages, and start accepting the plastic. Everyone else does. Hell even cabs and smart phones do.
I have seen bad service, but this is the WORST!!!!! – So let me start off that I know that working in customer service is hard. I get it. It must be mundane to work with brides that are emotional and pay so close attention to detail. Please try to remember that although the employees do this every day, day in day out, this is the brides first time, and it is special.
I was treated here like a nuisance. The girl that was helping me was not attentive, and really did not listen to what I was interested in. I have taken my money elsewhere, and obtained much better service, and got the Reem Acra dress of my dreams!
I will not be back, and I will tell everyone that will listen of my experience. I hope this review is read by the owner, and some much needed training in customer service is mandated by all who work at the Bridal Corner.
Worse Experience – After having been in numerous weddings throughout the past ten years, including my own, I’ve never encountered worse service or products. I have yet to hear of a single good thing about this business from the many brides and bridesmaids I have known that have purchased gowns from this store.
However, we were recently in a wedding that decided to use Bridal Corner for tuxedos and dresses. My daughter's flower girl dress cost $180, and they ordered the wrong size claiming they would alter it. They were unprofessional and rude, and I can only wish that we are never to asked to be in a wedding that decides to use them for anything.
Wonderful Experience – I purchased my wedding gown and bridemaids dresses from Bridal Corner and they did all the alterations on all the gowns, it was a wonderful expierence everyone there was so nice and friendly. My mother also does alterations for a dry cleaning company and she was going to do the alterations on my wedding gown and on the bridemaids dresses, but when she found out how cheap it was going to be to have them done at the Bridal Corner we had the alterations done there. I would recommend this bridal shop to anyone that is getting married, they have a huge selection of wedding gowns, bridemaids and even mothers dresses, the store is beautiful and very clean and i found that everyone there was very healpful. We also did our tuxes at Ron's Formalwear they are in the same building so we just took the bridemaids dresses right over to match the colors, it was great. I also work in retail and i know how some customers can be when they do not get their way and they never tell the whole story, so after reading some of the reviews the best advice i can give to anyone it to go there and judge for yourself. We all had a great time and recommend Bridal Corner to everyone.
Worst Experience Ever!! – Bridal Corner in Chicopee, MA has the worst customer service ever. Everyone that we encountered there was rude and unwelcoming. They take your money for the over priced items and then when issues arise they want nothing to do with you. They have over inflated prices for alterations and are very unfriendly on top of it. The worst of them was Analia St. George, the owner. She has no compassion and no sense of customer service. With so many options out there why would you ever choose some place this bad... Steer clear of Bridal Corner! Go anywhere but here!
$250.00 just for a hem and press. – Went to get my wedding dress hem from them. I talked in and it took about 5 minutes for someone to even greet me while im holding my wedding dress and shoe which as you know are heavy..Finally she tells me to go up stairs and she will be up in a few to help me with the dress.As she looked at the dress I told her I had bought it on line she then said dresses you buy on line are 2nd hand or dresses they messed up on... Now upset thinking the dress I bought for from a wholesale bridal shop was a bad idea. Long story kinda short It was going to be $250.00 just to hem and press the dress!!!I told them no thank you she then took my $25.00 for her time (everytime you have a fitting its $25.00 just to come in.) she then came out with my dress that she grabbed from the middle(it was on a hanger) and threw it at me saying GOOD LUCK!!! Go anywhere else but here!
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