A First Impression

Emil B.

Joined 1 month ago

"A terrible impression" is what they should call this company. The customer service was awful and I agree with the reviews on Yelp concerning this company. I cannot believe how badly they treated my wife and I and I am very disappointed with the service I received. If you want to pay for bad service upfront and want to over pay for your upholstery to get done while being treated like dirt then you will be in for a ride with this company.

Here is what we experienced...

My wife and got a beautiful glider that we wanted to reupholster before the birth of our first child. When we arrived at A First Impression we were treated pretty well and the sales associate was polite. We had the original coverings for our pillows and arm rests and we found a fabric we liked. We had a seat cushion, back cushion, and two arm rest pads that priced out to over $350 dollars. We were told it would take 2 weeks for the job to be done but that it would most likely be done in one week. They also threw in an accent cushion as a bonus, which we thought was great.

Two weeks passed and we called and the sales associate who told us the fabrications shop was slammed and that they would let us know when the job was completed. Another week passed ad we heard nothing and after calling them they told us that the work would be completed within the next week. At this point a month had passed since we originally paid for our job to be done. We finally went in to pick up the cushions - no apologies from the manager who argued with us that the job was only a few days late, which was not true because we had the original work order with us. At first everything looked alright with the exception that the accent pillow was not made for us like they promised. They agreed to finish the pillow. When we got home we discovered that there had been two errors with the arm rest pads because they were not measured correctly (even though they had the originals) and the snap on buttons did not fit.

We went back to A First Impression on that Saturday and they apologized and they said they would fix it right away by Monday. A week passed without hearing anything from them and we contacted the sales associate who helped us at first. She told us she would check on the job and would get back to us the following day but never did.

Finally after 3 weeks my wife and I thought we would stop by and check on the job. Not only had it not been completed but they quickly did the job in 5 minutes in the back and brought out our arm rests full of dust. The fabric was clearly dirty and we talked to the manager about it who said, "This sort of thing should not happen". Not once did he or the sales associate apologize, INSTEAD THEY ARGUED WITH US. We asked them about the accent pillow, which still had not been completed and somehow it had miraculously disappeared. We complained about having to drive back and forth and about the terrible customer service and the manager ended up telling us that we showed them the wrong place to make the adjustments, as if we were the professionals and it was all our fault. After raising voices and getting yelled at by the manager for making a big deal about a couple of cushions we decided to leave completely unhappy and unsatisfied.

If you are looking for people who don't care about taking care of customers and want you to pay upfront for a bad experience then you have found the right place. Good luck if you want to get something done on time and with good service!

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Rockstar146

Joined 2 years ago

California's Best Upholstery. I love this place much. I love the people and their excellent service.

So much friendly and real customer service.

I don't have to buy brand-new furnitures. By just replacing new foam and springs, clothing with my fabric choice, it's perfect!! Good bye ugly sofa!

Welcome to my newly-repaired, beautiful sofa.

No place like this! :D

Doesn't Recommend

JMRuth

Joined 4 years ago

A TERRIBLE FIRST IMPRESSION. The owner yells at his customers and he certainly does not care if you are happy with your work. He just wants to do fast shoddy work and take your money and run. Maybe that explains why he called his business First Impression, cause that is the only impression you will get of him as he is rude, unprofessional, disrespectful and greedy. He must know this and hence the first impression name.....he knows he is so bad at what he does and so disgustingly rude that he will never see you again. Do not take anything you cherish to have any work done by this jerk.....you will be sorry you did. I have to take this guy to small claims court now to get my money back and have my dining room set repaired from how he butchered it.

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AntiqueSpecialty

Joined 5 years ago

Great Customer Service. A Friend referred me to them. They were at my house the same day. They brought fabrics with them and helped me choose some that worked with what I already had in my house. They price was great and the work was done in about two weeks. I would highly recommend them to you.

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mariannginger

Joined 5 years ago

Amazing Quality. They have a lifetime guarantee on all their work; after they finished my work I understood because everything they did for me came out amazing. I went to them for two reasons, they were well priced, and I inspected their shop to see the quality of their work. They had free pickup and delivery and they always answer their phone. I would highly recommend them if you want quality work.

Doesn't Recommend

Teacher61

Joined 5 years ago

Unreliable, not responsive, not honest.. Waited 2 afternoons for the driver to pick up the furniture.

Promised delivery in 2 days, but it took two weeks to deliver!

After delivery, found defect in the workmanship.

Did not return calls, and did not want to fix the problem.

My friend had very similar experience.

Before sale, friendly and over-promising.

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JMRuths

Joined 5 years ago

Best Quality Anywhere. Fast and ontime.. They were excellent with my upholstery. We have used other people to do our custom bedding before, but these people came out right away and took care of the interior design for no extra charge.