308 Versailles Rd, Frankfort, KY | Directions 4060138.197925 -84.830461
Prices were not as advertised... – I went in for a haircut and a demi-permanent hair color. It took about 30 minutes for the color and then the hair stylist took a couple of inches off my hair. I was charged $100. I was a little surprised, but I paid it thinking their prices must have gone up. Later, after talking with some friends who thought that sounded really high, I called back to ask them how much they usually charge. They said $70. I also left a tip. Though my hair cut was okay (not great, but not bad), I really feel that she did nothing that warranted charging $30 more than the fee listed in their services booklet (I have very little gray and my hair is above my shoulders in length). Overall, I'm very disappointed with this salon. That's no way to run a business. It's a nice place and the hair stylists are pretty good, but being completely misled about the price makes this place a 1 star.
Feel ripped off – I had my hair color touched up at H2O recently. I asked in advance of the making the appt. for the fee. I was told $55. After the service was performed, I went to pay and was told $70. I should have questioned the charge right then but was embarrassed and just paid it. I did not want to be in a confrontational situation or appear cheap. I thought about it over the weekend and called the salon to talk to the manager or the owner. I explained what happened and the owner told me that the color retouch was $50 and the style was $20. I told her I didn't ask for my hair to be styled. I also asked if I would have had to leave the salon with my hair wet had she not have styled my hair. She said I would have. She said I should have asked questions at the time and since I got the service she would not refund the portion of the fee that I felt I had been overcharged, $15. I told her I had had my hair done in salons all over the country and never felt ripped off like I did in this case. I asked what the fee would be and was quoted $55 and feel that is what I should have been charged. If I was told $50 and $20 to style my hair, I would have dried my own hair! This is not a good business practice and especially in the economic times we're in, it's a very bad way to operate a business as I will never go back there and I will tell everyone I can how H2O operates!
AN AWESOME SPA WITH AN AWESOME ATTITUDE – I just returned from H20 and had the best experience. My husband gave me "The Experience" Package for my birthday and it was the most relaxing day ive had in a while. The staff went above and beyond to meet my every need and was a pleasure spending my day with them. Ive been to several Spa's in Lexington, but H2O has become my favorite so far as the services were TO DIE FOR! Im going to try to talk my husband into another package for Christmas ;)
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