Candlelight Kitchen & Bar

08/12/09

Don't ever spend alot of money here, and lose something!

by iPerch818

Let's just say, I will never be returning to this establishment again, at least not for a nice evening...

Friends and Family dinned here for a Birthday dinner, our tab all together was over $2,500... Unfortunately, I am quite sure I had lost a belonging there during the course of the night. That same night, I called and left a message regarding their lost and found...

One day goes by, no call back. I called the next day, was told numerous times that a manager would be in later, and then later, and then later... I then attempted to call the next day, again, with no avail. Third day, spoke to a young man, whom advised he could check it out for me, and give me a call back, regardless if it was found or not... No call.. So, I called in again the next day, and finally spoke to a "manager"..

Not quite sure where she developed her management skills, for she was very rude, defensive, and short with me.. Even raised her voice at me, and explained they didn't find my item, which wasn't even what I was looking for...

Let's just say, if I lived out there and wanted to go to jail, I would personally go up there, and ask her to repeat everything to my face... Who yells at a customer, doesn't allow them to speak, and lashes out on them, due to THEIR unprofessional ignorance?

Candlelight Does!

Currently seeking further action, and inquiring how to get in touch with the owner or someone other than the manager I spoke with... Yes, that's how bad it is.... Livid!

Having management experience myself, I know first hand this is NOT a way to treat a customer.. Actually, a human being period!! Most places "Can" people for handling a customer service issue, in the fashion, in which I just had to deal with...

If I could....I would go back, hurl my- now four day old dinner in the "manager's" face, and get our money back...Ugh!

• Pros: Confirmation to NEVER return here again!
• Cons: Management is Rude, and customer service stinks!

07/19/09

Expensive, Indifferent service

by leevining

How can you enjoy yourself with prices 4 times higher than average, and really bad service?

Ridiculous place to go.

• Pros: Parking, attractive bartender
• Cons: Incredable high prices, ignoring servers

06/20/09

Bad Experience With a Birthday Party

by Flansburg

A group of 8 of us went for a birthday party. It was quite cold and we were seated outside. There are NO outside heaters so plan accordingly. It was so cold and several people were miserable. The waiter complained about pushing tables together for our party. It was awkward to listen to. We were shocked to see most of the entrees were over $30. Two of the women ordered the cheaper chicken pasta dish (26 dollars). The chicken was dry and bland and they both sent the dish back. The French onion soup (9 dollars) was great. The salads are huge and good. Poached pear was excellent. The lady in our party who ordered Caesar salad asked 3 different wait staff to bring her the dressing that was supposed to be with the salad. Half an hour later she got it. Her husband requested salt & pepper. Twenty minutes later he got it. When our bill arrived a 20% service fee had automatically been added. Unbelieveable. We had really poor service and as a group we were not very demanding. However, the dancing after dinner hours inside was great. It is a pretty happening club.

• Pros: pretty location
• Cons: half-hearted service, overpriced entrees