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09/15/11
Stay away from MBM & American Van Lines
by kvenkata at Citysearch
MBM is possibly the worst in the moving industry!
Your Customer Service team gets the worst grade of all the folks I worked with in MBM.
MBM Customer Service Representatives are
a) Rude
b) Not helpful
c) Not informed
d) Not polite
e) Do not know how to treat a paying customer
The wait times to reach your customer service is horrendous, anywhere from half hour to one hour. At the end of the wait, you get no clear information.
They don't have the practice of responding to customer emails & Voice mails.
The next team is the packaging team. There were 7 MBM employees showed up to pack & from the word get go, they were just interested in getting back to Greensboro ASAP, rather than taking good care to pack my goods. They treated my home & goods with Zero respect, messing up the whole place in the process. They were squabbling all the time. They lacked team work & professionalism.
The one person I want to single out is your Sales team member because of whom I placed my order with MBM/American Van Lines. She was very courteous & returned my calls in time. You do have a good sales team. Now I know it was a $10K mistake!
I will recommend all my friends & family to STAY the HELL OUT of MBM/American Van Lines.
07/13/11
Don't hire MBM/American Van Lines for any reason
by ecm96 at Citysearch
MBM Moving/Agent for American Van Lines is THE WORST MOVING COMPANY EVER. I also would give them 10 negative stars. Can't tell you when they will show, can't tell you when they will deliver, show up with wrong sized truck, damage every single thing you own then tell you to pound sand when you try to collect on the insurance you paid for. The best part is they actually LOST MY COUCH and can't find it after 5 weeks. I have made complaints to the FTC, the BBB and every other consumer service I can find. Don't be suckered in by the customer references the salesmen provide. They must have been done by a creative writing class. Get this - our salesman is now selling cars. A step up from this incompetent rip off enterprise.
12/29/10
BUYER BEWARE
by Navy KH at Citysearch
!!!BUYER BEWARE!!!
Does not even warrant one star. Our experience with MBM is beyond anything imaginable. WORST CUSTOMER SERVICE EVER. The company sales reps promise the world, then hide behind company policies that harm the customer in the end.
Everything was misrepresented, from our insurance coverage, to our damage claims process, to our late delivery compensation (and yes, it was a VERY LATE DELIVERY), to our "inconvenience" compensation.
This company should not be allowed to handle personal moves as it creates exceptional stress on the family.
At first it will seem like a good deal. Do not take the bait. Feel free to ask any of the moving staff that come to your house and they will tell you it is the poorest-run company they have worked for.
This company lied to us, the sales staff were rude when we sought help, and then the company staff misstated company policies and the company hid behind restrictive contractual documents.
11/09/10
Delivery deception!
by Lou25 at Citysearch
Charlotte North Carolina to Dallas Texas–Searched the Internet, picked MBM, the sales department was prompt with a good quote, pickup crew arrived on time, did a good job packing the furniture and off to Dallas so I thought…
The sales department stated it was 3 to 5 days to transport furniture to Dallas, and since they picked up the furniture on October 30, 2010 we all anticipated that they could surely make the delivery by November 9. My mother is 88 years old, she is moving into a retirement home in Dallas, everybody has made plans and is expecting her furniture to arrive today November 9, 2010.
I have been trying to contact the customer service department for days to confirm arrival, either no answer or voice mail &have been on hold for over 20 minutes… They just told the next available date may or may not be a week from now, they reiterated my shipping contract shows a 1st available date, so forget the expected delivery date!
Not quite sure what I can do, however I will use the Internet and tell my story until the furniture arrives!
It is truly appropriate for MBM, "let the buyer beware"
10/20/10
WORST MOVING COMPANY IN THE U.S.
by bgal83 at Citysearch
I would give these people NEGATIVE stars, if that were possible...
I have NEVER in my life written a review for anything-good or bad-and after this experience with MBM movers, I created an account with CitySearch JUST to post this review about them....so please read.
Working with this company has been nothing short of a pure NIGHTMARE. Imagine everything that could go wrong-going wrong! From arriving several days late, to delivering late, to leaving things EVERYWHERE at the new location (For example, a file cabinet half in a bathroom and into the hallway, an expensive mattress in the garage, instead of in a bedroom upstairs, a beautiful breakfast table upside down, with one leg broken and missing...the list goes on and on an on. Not only that, they broke so many of our things...and our nice, expensive items (for example, a marble side table that was purchased and delivered from out of America)
They were rude and lie all the time. They never picked up our phone calls or bothered to call us back. We were beyond furious that we called the credit card company and flat out canceled/denied the charges to them! I mean it is absolutely ridiculous. They don't deserve a penny from any one of us for this type of service.
After researching them (well after the fact, unfortunately) I found so many horrible reviews about them on various different websites. I truly hope that they go out of business. This shouldn't be allowed to happen. Something needs to be done about this company.
PLEASE DON'T USE THEM!!!!!!
