120 Cambridge St, Burlington, MA | Directions 0180342.500043 -71.194104
Tue - Fri, 11am - 7pm; Sat, Sun, 10am - 6pm; Mon, closed
best service – i always go to samita boutique she is so friendly when ever i go walk in she always smile me i like her i like her workers specially shilpa she is wonderful
Horrible Customer service.. – I had a very bad experience in this boutique. I went for a hair cut and threading.
First they started with my Hair cut. The lady who started to cut my hair just asked two questions: "What type of hair cut do you want" and "how much length u want it to be cut" and she started cutting my hair. she was very rude and when it is required to bend by head, she literally pushed my head down. she also pulled my hair with comb and that was very harsh and it pained. To cut my hair, she sprayed water on my hair and even on my face.Finally, she did some type of hair cut which is not exactly what i requested for. Then i told her that i need to go for a Shampoo wash and a dry. she said it would cost additional 25 $. I said that its OK and i need to go for that too. But there was no response from her. I realised that she is in a hurry to leave for the day.
she cleaned the place and said bye to her colleague and left for the day without even informing other co-workers about my request for Shampoo and dry.
I was waiting that some one will attend me, but none cared. Then i myself asked another lady for shampoo and dry and she said "the lady had left for the day and there is no other person who can do that for you". Bad isn't it?
But i should accept that the threading the other lady did for me was good. Finally i came to the counter to pay my bill. The lady who was in the counter asked me if i would like to give a tip for the lady who did my hair cut. I explained her the whole story and said that i dont want to give her tip, but she dint even bother about that.
I would never suggest anyone to go to this parlor for anything other than threading. This is the worst beauty parlor experience in my life. Customer service is very bad. Horrible!!!
Inexpensive, but, the wait is long at times.. – I like Smita's.. I've been visiting Smita for the past 5 years now and have never been disappointed.. I try to make an appointment for early in the morning, otherwise, I always have to wait for 20-30 mintues.. I don't mind the waiting.. Cos, when Smita threads my eyebrows, the end result is amazing..
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