If you love your dog, don't let him stay here.
Awful, I would give 0 stars if I could. When I checked in, I specfically told them my dog couldn't be put on a neck collar and leash as he has a very sensitive neck and possible collapsing trachea (small dog). I left my harness there for him and they told me it wouldn't be a problem.
When I picked him up, they HANDED me his harness and brought him out on neck collar and leash. REALLY?? If they couldn't comply with one simple request, they SHOULD HAVE TOLD ME UP FRONT! My dog came out hacking and coughing. I told the manager and all she said was "why are you telling me now?" REALLY?? I told them WHEN I DROPPED HIM OFF!! No apology or anything from her, WOW! IF you love your dog, you won't leave them at Best Friends Pet Care!!! It makes me wonder what they did when I wasn't there....
I don't know what I would have done.......
.....without my friends at BFPC.
I moved back to the Chicago area from Austin Texas 2 1/2 years ago. I came back for a great job, but could not sell my house in Texas. My dog, Princess Pooka, and I lived with family till my house sold. This living out of a suitcase was hard on my little sheltie. Moving from place to place created a lot of stress for her.
Luckily, the kind folks at BF always looked after Princess Pooka through all this and they used special care with her when the stress showed up in her behavior.
They named her Pookalicious! LOL
Her groomer gets alot of credit for taking great care with her as she was not fond of bathtime.
Now that we have a brand new permanent home, and some help from trainers and the vet, we are happy campers and glad we have a safe, friendly, warm and reliable place for Her Highness to stay.
Our dog loves Pet Motel. We have been taking our dog, a border collie, to Pet Motel for her whole life -- she is now 15. She loves going there, they recognize her when she comes in. She has never come home sick or hurt, the groomers are great. The one other time we took her to another place (because Pet Motel was full) she cam home sick. They give her medicine on time, feed her, take her for walks and runs and treats. We would never take our animal to another kennel.
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