Nou'Veau Salon & Day Spa

03/04/08

WORST SALON EXPERIENCE TO DATE

by eclecticshopper at Citysearch

I would not recommend this salon to a family member, friend, or arch enemy. No one deserves to suffer this kind of beauty trauma.

I recently moved to the Eastern Shore and went to Nouveau because of its convenient location. I have had my hair cut and styled as well as my eyebrows waxed and this salon and both experiences were horrifying.

First, this is a salon that spends more time on styling than cutting. While I walked out of the salon thinking I was at least appeased, I was horrified the next morning when I washed and dried my hair myself. The ends were shaggy and it looked like I had a beauty school drop out cut my hair. It was completely unacceptable, I could have done better myself, blindfolded. My only saving grace was I did not let them do my color. Which brings me to another warning. They will tell you they use a certain color line but they only use Goldwell. My stylist informed me that they tell people they use other lines such as Aveda, Wella, and Redkin, but really they have a conversion chart that they use to try to get the "Wella color." I can stated that I was told they were a Wella Salon. Apparently, they only sell the shampoo and do not use the color.

Lastly, I had my eyebrows waxed. While I insisted I simply wanted them shaped up the woman argued with me about my brow shape. To make it worse, when I asked her just to clean them up, she proceeded to do what she wanted to do rather than what I requested. She removed half of my eyebrow and only left eyebrow around the center of my face. I no longer had arches or real eyebrows. I have been drawing them on for 8 weeks to date, attempting to let them grow in. They allow massage therapists to perform waxing as they have difficulty retaining their staff. Talk about a lack of qualification. Surely this must violate some beauty standard.

HORRIBLE EXPERIENCE. THIS SALON SHOULD BE SHUT DOWN!.

• Pros: Conveniently located in Eastern Shore Center
• Cons: Awful customer service, unqualified stylists