Amazing Massage. I've had many massages and the massage I received from Leslie at Z salon and spa was exceptional! The atmosphere and service was relaxing and high quality. I definitely recommend Z for Spa services.
They forgot: The customer makes the business, without us you will have lots of openings on your schedule!.
looking for a new place to get my haircut and loving the atmosphere at Z, I thought I'd give it a try again. The receptionist was incredilby rude and truly forgetting that it is the customer who makes the business! I was told that there was no way tht I could have an "artistic" haircut in the next three weeks, and of course once you know about the best do you really want the beginers???? what a terrible way to separte your "talent" Won"t you always feel second or third best unless you pay the $150.00 for the plus talented???
Also after explaining that I was having surgery in two weeks, the receptionist still said "there's just no way to get a haircut before then" PLEASE are you really that busy??????? dont worry though you have one less customer here for sure
Office Manager needs to learn internet customer service. Get this- I received bad customer service even before going! I just moved here and am looking for a new salon. Most salons that I've seen advertised (I'm talking about nice, classy salons like Aveda) offer 15-20% discounts as a first-time customer incentive. I also had a question about the style of massage I had seen on the website, because the website didn't give a very detailed description. I shot an e-mail to the salon, asking if they offer first-time incentives, and asked about the possibility of a Swedish massage, and also asked about scheduling me and my friend to have a spa day together and what kind of options and rates could go with that. (I have taken office management courses and learned how to write respectful e-mails that are friendly, yet straight to the point) Also, the reason why I had to e-mail was because the office phone said they were close, which was wrong from the open times listed the website. Anyways, the message I got back was like this (no greeting at all) "We don't give any discounts. You can look at our packages on the website" It didn't really help much, and she could have given an explanation of why they didn't give any incentives. I don't want to commit to an appointment at a salon I've never been to and pay full price! Maybe I'll still try it, and then I can write a more thorough review on the experience.
MEGHAN - WANT THE BEST HAVE HER CUT YOUR HAIR.
Z-SALON ON BARDSTOWN ROAD IS THE BEST. I HAVE BEEN TO BOTH.
SINCE BARDSTOWN IS SMALLER, THE EXPERIENCE A MORE INTIMATE.
MEGHAN, CUT MY HAIR FOR THE FIRST TIME AND AFTER FORTY YEARS I FINALLY FOUND SOMEONE TO CUT IT THE WAY I LIKE IT.
I RECOMEND HER TO ALL. SORRY FOR CAPS I DONT SEE WELL.
I tried! I promise!. So I've been to the Z salon before, the one on Shelbyville Road, with an 'advanced' hair stylist (they fixed an awful haircut I got at a local mall salon). Anyway, the treatment was great, the ambience was fabulous though I wasn't completely satisfied with the haircut. I guess I figured it was better than the other place and it was actually less expensive. I decided to go to the bardstown salon several weeks later since it was closer. I got my hair done by 'new talent'. This time, I had read the reviews on this website and was out to see if I could prove them wrong. I asked for something different and specifically pointed out a picture in a magazine they had there. The stylist talked a great deal about layers and what needed to be improved etc. Well...I new that it wouldn't look exactly like the picture since I'm not that person...however...the "new talent" actually gave me the same cut as the last person except for the top layer. I even specifically asked for the bottom layer to be shorter and not so seperated from the rest of the layers...she really didn't do that either. Since I asked for a 'piecey' cut, I guess that meant I wanted my hair "styled" I ended up paying a lot more money for some really awful gel to be mixed into my hair which ended up doing nothing for my hair except make it feel nasty. I left terribly disappointed looking exactly the same as I did going into the salon (again...even with the nasty gel I didn't look any different). When I got home and my husband opened the door he said, "I thought you went to get your hair done...?" *sigh* I guess this is another bad review. sorry z salon. I think people might be disillusioned by the fact that the ambience, hand massages, and scented oils are so nice. But...the fact is... you're going there for your hair. Take another look in the mirror if you've been or after you go. Do you REALLY like the way it turned out? Or did you like the experience?
Worst Spa and salon ever, best looking and most ambient!. Z is by far one of the nicest cleanest and most ambiant places to go to get your spa services and hair done but, the employees are rude and snobby. They dont know how to treat their employees, their turnover rate is unbelievable. They would have great potential to be something if they would first LISTEN to what the customer wanted and second DO what the customer wanted. They do all this customer services classes with their employees but the employees never have time to build the rapore. Its almost like an asembly line for hair and such. TO all the employees who work there : We are not washers and dryers being made. We are human and want to be made to feel as though we are the only people on your book and we are the only people that will pay your bills. BRING it Z employees. Make yourselves stand out like the statue does out front.
Brides Beware!. I booked services for myself, 3 bridesmaids, and my mom for my wedding because I heard Z was the best! Boy was I wrong! I went in for my run-through hair and makeup day 2 weeks before my wedding. Everyone there was very nice, but I HATED my hair and makeup. I even brought pictures so they could see what I wanted but after they were done I looked crazy! My hair was a wild poofed mess and my makeup was dark and overdone. I freaked because I didn't want to look like this on my wedding day! Everyone there was so nice and tried to redo my makeup and talk with me about coming in the next weekend for another trial. I agreed and then spent a week playing phone tag with management, trying to set up another trial day. They finally called me back exactly 1 week before the day of my wedding and told me that they had done their best and they we not going to be able to offer me services on my wedding day, however, my mom and bridesmaids were welcome to come in. They cancelled me (but of course not the rest of the bridal party) 1 week before my big day! Now I'm not usually one to write reviews or get upset about these things, but how are you going to cancel a bride's hair and makeup one week out?!?! Of course the rest of the party was welcome (they didn't want to lose $600 in business!) but not the bride! Yeah right! I canceled the whole mess! I have never had such an awful experience! Brides Beware!
So relaxing!. I had such a great experience at Z (Bardstown Road). The staff are friendly and helpful. I just moved here from another city/state and really felt welcome. The Aveda experience is always so relaxing and my stylist (Shawn) did a great job expressing to me what he was going to do and made certain that he understood what I wanted. I love Aveda products and this salon made that experience top notch. A very classy place and the service is brilliant.
phenomenal service. I visited the Z Salon at the Seelbach location and was treated wonderfully from the moment I made the appointment to walking out the door! I was given a tour before meeting with the stylist and the staff was so attentive. I left with one of the best haircuts I've ever had and will never go anywhere else.
Poor Customer Service.
While the design of the spa is outstanding, there are employees that make the spa experience less than enjoyable. I have tried FOUR times to arrange a service with one employee, and each time I was moved to someone that I did not care for. If you book an appointment and are expecting one person, I don't feel that the "bait and switch" is appropriate.
Z needs to get a better handle on their appointment scheduling.
Also, it's advisable to use the express checkout. If you go to the front and wait in line - you'll be there for 15 minutes minimum.
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