Cayen Collections

06/23/09

I was duped

by CarmelGal

I have purchased many pieces from this store, and Michael and Soraya were always very gracious and welcoming to me. They were always happy to show me their new pieces and sit down for a glass of wine when I stopped by later in the afternoon. But, things began to change for me financially, and soon after, their disposition toward began to change as well.

It became clear to me when I brought one of my Crevoshay pieces in for repair. The Cayens had never charged for maintenance to my pieces, and I never even thought to ask about the price on this repair because it was so minor (a small loop connecting two pieces had broken). When I returned to pick up the pendant, Michael handed me a bill for $150. I reminded him that maintenance had always been included to which he responded, “Yes, we do include maintenance for our clients, but you haven’t bought anything from us for over a year.”

Then he proceeded to explain his reasoning in such a way that made it sound like he had been doing me a favor by letting me purchase jewelry from his store for all these years. I was in complete shock. I felt like I had been kicked in the stomach. I have spent over $70,000 in this store and they have written me off as a client after just one year! Over a $150 repair! The experience was so hurtful that it is difficult for me to even enjoy wearing the pieces I have purchased from them over the years.

Needless to say, I will not be going back, and I am ashamed that I allowed myself to have ever been drawn in by these disingenuous people.

• Pros: unique pieces
• Cons: Awful service, rudeness, fakeness

06/12/09

Beautiful Store, Gorgeous Jewelry !

by christinrose

I have made countless trips to Cayen Collection and am always greeted warmly, invited to sit and sip champagne while leisurely perusing all the fabulous jewels. They have an absolutely stunning collection of gemstones and are so well versed in the actual geology of each piece, that not only do you come away with lovely baubles of art, but an education of its evolution from loose stone to set gem.

• Pros: Unique designs, comfortable atmosphere, knowledgeable staff
• Cons: None

06/11/09

the definition of elegance and fine service

by trappings

The Cayen Collection has the most amazing array of beautiful jeweled treasures that I have seen, in my extensive travels, over the years

The salon is elegant while being comfortable and inviting

Soraya and Michael Cayen are lovely and gracious hosts, to their clients, and they go out of their way to extend every imaginable service

Descretion is a high priority, for the Cayens, and they are extreme professionals who are a joy to work with

This is a jewelry salon not to be missed

• Pros: everything
• Cons: nothing