Omaha >Guardian Real Estate
Guardian Real Estate is ABSOLUTELY AWFUL! The so called "staff" are rude and very unproffessional.I would DEFINATELY NOT RECOMMEND these apartments to anyone,and all jokes aside...not even to a homeless person.The way the "staff" treats residents is disgusting.they will also "guarentee" you 24 hour emergency maitenence in your lease.DO NOT BELEIVE IT.I have lived here for a little over a year and EVERY SINGLE month AT LEAST one thing is wrong with the apartment.
1. We had a plumber come fix the kitchen sink. When he was finished, black "waste/gunk" came up out of the sink and covered the ENTIRE kitchen floor. Afterwards he left the floor as is- for me to clean up saying nothing except- "sorry about that" and then took off.
2.The only washer and dryer we have needed repaired.We waited over a month for somebody to call the people to fix them.
3.Our air conditioner has been broken for a year.The genius who put it in, put it in backwards.I have called SO many times for somebody to come put it in right but to this day,nobody has.
* As a result of it being in backwards,EVERY single time it rains,our entire apartment floods.(through the closets,the air conditioner,the kitchen window, and through the front door.) So,every time it rains we call at least 10 times before somebody actually answers the phone. When someone does answer,the emergency maitenence guys who are supposed to be "on-call" 24 HOURS A DAY- have even gone as far as yelling and cursing at me for waking them up.Then they hang up on me and tell me to wait until the next morning.
*At this very moment,My boyfriend and I are sitting in literally 2 inches of water.The WHOLE apartment is.We have already contacted the office and the emergency maitenence about 50 times (literally).The first 10 times nobody answered,and the rest was answered by extremely rude staff who kept telling me to wait until morning.It started flooding at 1 am and it is now 4:33 am.We are still waiting.
Absolutely horrible. I first started renting an apt in omaha from seldin company, which i have rented from before and i had no problems with. About halfway through my lease Guardian real estate bought over my apartment complex, and let me tell you it went all down hill from there. There were a couple of times when I would call the apt. office and most of the time they never answered, and when they did the apt manager, especially was extremely rude. The apt manager obviously had no training on how to deal with tenants or absolutely no training on how to do her job, thats for sure. After my problems with the apt. manager i decided that i didnt have to deal with her , i am the one that is giving them business, so i decided to call guardian real estate myself where i spoke to Roger. He seemed very nice at first, but just gave me the run around and started cutting my sentences off when i was trying to explain about the problems i was having. I would highly recommend that if you were planning to rent or own through guardian real estate to rethink your decision. I have been renting for seven years now and this is by far the worst company that i have had to deal with. I hope that if you decide to rent or own through guardian real estate that they would treat you better than the treatment i got. If anyone is curious, the apartments i reside in are Drake Court Apartments. My lease comes up soon, and when it does i will not be renewing it.
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